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http://www.bized.co.uk

Copyright 2004 Biz/ed

Travel & Tourism Industry

Structures

BTEC National

Travel & Tourism


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The Travel & Tourism

Industry Travel and tourism is one of the worlds

largest industries

It is also one of the most fragmented The two aspects of the industry can be

viewed separately, as many of theplayers are involved in both

Lets look at each part of the industryon its own


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Travel Industry


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Distributors


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Distributors

The people, groups or firms thatdeliver the products and services oftravel to consumers.

These include:

travel agents (business and leisure)

travel operators selling direct to the

consumer firms selling on the Internet

call centres handling customer service


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Regulatory Bodies


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Regulatory Bodies

Organisations set up to overseethe industry, either:

Trade associations such as ABTA(Association of British TravelAgents)

or Statutory bodies such as the CAA(Civil Aviation Authority)


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Public Sector Organisations


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Government departments withresponsibility for the industry:

Department for Transport (DfT)

Department for Culture, Media &

Sport (DCMS) Foreign and Commonwealth Office

(FCO)


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Transport


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Transport

Delivery of travel products andservices by:

Road

Air

Sea

Rail


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Other Industry Players


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Insurance firms and car hirecompanies:

Insurers provide cover for goods,services and people

Car hire providers meeting onward

travel needs of business and leisurecustomers


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Tourism Industry


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Accommodation, Tour

Operators & DistributorsProviding the nuts and bolts of theindustry:

Hotels, villas, apartments, B&B,camping parks

Packages of travel tours to popularlocations

Selling the travel product/service toindividual and business consumers


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Tour Operators

Four dominant firms

TUI (Thomson)

First Choice

MyTravel

Thomas CookAll vertically integrated, operatingat more than one level in market


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Tour Distributors

Usually includes business andleisure travel agents:

Some large and well-known

Some small and independent

Others in niche parts of market

Can you think of examples ofeach?


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Tourism Agencies

Tourist boards and offices:

Promoting Britain to overseas

customers (Visit Britain) Promoting regions of the UK to

overseas and domestic customers

(Visit Northumbria) Providing information to customers(Tourist Information Centres)


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Conference/ExhibitionOrganisers

The importance of location

Value and service at venues

The role of sponsorship

Customer care


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Regulatory Bodies

Consortium of Independent TourOperators

Federation of Tour Operators

People1st (Skills Council forTourism, Hospitality and Leisure)

Regional Development Agencies(RDAs)


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DCMS

Visit Britain

Regional Development Agencies

FCO

English Heritage


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C i ht 2004 Bi / d


The Tourism Alliance representsindustry views to the government

Other firms in industry, such asinsurance companies and car hirefirms

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