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Transcript of senhoraseguranca.com.brsenhoraseguranca.com.br/wp-content/uploads/2012/03/ADMINISTRAÇA... ·...
Slide 1
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Slide 2
Como você se comporta diante de uma situação crítica?Como você se comporta diante de uma tragédia? E diante da morte? E gerenciando uma crise?Qual sua qualidade de comportamento diante situações difíceis?
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Slide 3
VOCE TEM EQUILÍBRIO EMOCIONAL E QUALIDADE COMPORTAMENTAL?
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Slide 4
Quando nosso emocional é, por algum motivo, abalado, perdemos automaticamente a nossa capacidade de perceber o que está no ar.
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Slide 5
As pessoas só fazem conosco aquilo que permitimos. É fundamental mudarmos, entretanto ninguém muda ninguém; nos mudamos.
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Slide 6
O mérito supremo consiste em quebrar a resistência do inimigo sem lutar
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Slide 7
Você tem as três principais características para ser um bom gestor em momentos de crises e conflitos?
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Slide 8
Iniciativa
É a principal característica!Ter iniciativa é ser proativo, é fazer acontecer
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Slide 9
:
Bom Senso
O Bom Senso vai muito além da capacidade de discernir o certo do errado. O bom senso esta diretamente ligado a capacidade intuitiva do ser humano de fazer a coisa certa, falar a coisa certa e pensar na coisa certa em momentos inusitados ou não
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Slide 10
Discernimento
Discernir é discriminar, distinguir, conhecer, avaliar, apreciar, medir....Fazer a melhor escolha!
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Slide 11
O que fazer?
Algumas dicas para situações de crise ou conflitos:
Calma. Prepare-se, não saia falando sem saber o que de fato aconteceu;Não Tema. Fale. Se você não falar, alguém vai falar por você, só que não necessariamente a verdade;Mentir, Jamais. Quando pegos em uma mentira, passamos a ser o culpado; Assegure-se que esta sendo compreendido, cuidado com termos técnicos ou evasivas;
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Slide 12
Não especule. Não brinque. Não subestime.Nunca passe a impressão de arrogância ou má fé;Jamais diga “sem comentários ou nada a declarar”
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Slide 13
O que não fazer!
Evite agir desta forma: “Estou sendo injustiçado”,“ Não é problema meu”“ Me respeite” ( não leve para o pessoal)“Não quero incomodar meu chefe”“ Isso não vai dar em nada”( pense o que é pior um fim horroroso ou um horror sem fim)“Legalmente estamos cobertos” ( ter razão não significa necessariamente vencer)
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Slide 14
Não negligencie: nada é tão ruim que não possa piorar
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Slide 15
"Em momentos de crise, só a imaginação é mais importante que o conhecimento." (Albert Einstein)
"Quando escrito em chinês a palavra crise compõe-se de dois caracteres: um representa perigo e o outro representa oportunidade." (John F. Kennedy)
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