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Teste de Avaliao- CORRIGENDA

Entidade Formadora:Inforpreparao - Formao Profissional, Lda

Programa:POPH ( Programa Operacional Potencial Humano)

Tipologia:1.1 - Sistema de Aprendizagem

N do Projeto:

Cdigo do Curso:AP-C24/2014

Curso / Ao:Tcnico/a de Logstica - 1 ano

Mdulo:Viajar em ingls

Formador:Eliana Silva

Data:18-02-2015Nota Final:Rubrica do Formador:

Nome do Formando:

Cotao :

Parte I5ValoresParte III8ValoresParte VValores

Parte II7ValoresParte IVValoresParte VIValores

PART I

Receptionist: Good morning. Can I help you?Margaret: Good morning. Id like some information. Is there a flight to London?Receptionist: Well, let me see. Yes, there are flights every day.Margaret: I would like a direct one from Oporto.Receptionist: When would you like to go?Margaret: Id like an early morning flight on the 15th July.Receptionist: There is one flight at 7.35 that arrives at London at 10.40 local time, by PGA Airlines.Margaret: Id like two return tickets.Receptionist: Would you like to book this flight?Margaret: How much will it be?Receptionist: Itll be 324,80 .Margaret: I thought it was cheaper.Receptionist: And it can be if its a charter, but theres no flight on that day.Margaret: Ok, its all right. Can I pay by credit card? Receptionist: Of course.Margaret: Here you are.Receptionist: Goodbye and thank you.

1. Answer the following questions:

a) Where does Margaret want to travel to? ________________________________________________________________________________b) What type of flight does Margaret prefer? ______________________________________________________________________________c) Did Margaret but a one-way ticket? Justify. _____________________________________________________________________________d) How does Margaret pay for the tickets? _________________________________________________________________________________

2. Match the words with their definitions:

1. To book a) a trip made by air2. Return ticketb) reserve/buy a ticket in advance3. Airline company c) is a type of place where you stay during your trip such as a hotel4. Accommodation d) ticket for a journey to a place and back again5. Baggagee) company that sells plane tickets6. Flight f) things such as clothes and personal items that a traveller takes .

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3. Look at the following pictures and identify the travel related items: B_______________ L____________ A_______ ___________ A____________

4. Complete the sentences with ONE word:Receptionist: Good afternoon, sir. _________ I help you?Mr. Wilson: Yes, I ________ like three _________ , two single and one double.Receptionist: The double room has a pool view. Is that ok?Mr. Wilson: Thats o.k. Are the rooms with or without bathrooms?Receptionist: The double room has a bathroom, the single ones a shower.Mr. Wilson: Understood. And how much are they?Receptionist: Its 70 for the two single rooms and 50 for the double one, including ________________breakfast.Mr. Wilson: Thats fine. I take them for two nights.Receptionist: All right, sir. Here are your keys, single rooms are on the 5th floor, and the double room is on the 7th.Mr. Wilson: Thank you.Receptionist: Have a nice __________, sir.wouldstaymayroomscomplimentarybedstwin

5. Read the dialogue and mark the sentences TRUE or FALSE:

Receptionist:Good afternoon, San Felice Hotel. May I help you?Mrs Ryefield:Yes. Id like to book a room, please.Receptionist:Certainly. When for, madam?Mrs Ryefield:March the 23rd.Receptionist:How long will you be staying?Mrs Ryefield:Three nights.Receptionist:What kind of room would you like, madam?Mrs Ryefield:Er... double with bath. Id appreciate it if you could give me a room with a view over the lake.Receptionist:Certainly, madam. Ill just check what we have available. . . Yes, we have a room on the 4th floor with a really splendid view.Mrs Ryefield:Fine. How much is the charge per night?Receptionist:Would you like breakfast? You need to pay an extra 7 euros.Mrs Ryefield:No, thanks.Receptionist:Its eighty four euros per night excluding VAT.Mrs Ryefield:Thats fine. Receptionist:Whos the booking for, please, madam?Mrs Ryefield:Mr and Mrs Ryefield, thats R-Y-E-F-I-E-L-D.Receptionist:Okay, let me make sure I got that: Mr and Mrs Ryefield. Double with bath for March the 23rd, 24th and 25th. Is that correct?Mrs Ryefield:Yes it is. Thank you.Receptionist:Let me give you your confirmation number. Its: 7576385. Ill repeat that: 7576385. Thank you for choosing San Felice Hotel and have a nice day. Goodbye.Mrs Ryefield:Goodbye

TRUEFALSE

1. The customer is booking a twin room.

2. Breakfast is included in the fares.

3. The room is for two people.

4. The customers will stay for three nights

PART II

6. Order the following conversation:

A: Fairway Hotel. Can I help you? B: How much for the twin room? B: Does that include breakfast? A: Sixty dollars including tax excluding tax / before tax. A: No, but breakfast is available in our dining room. B: Id like a single room, please. A: To conclude your reservation Ill need to get your credit card information to guarantee the room. A: Hold on, please.... Im afraid all our single rooms are reserved. The only room we have available is a twin. A: What kind of room would you like? B: OK, Ill take a room for tonight (only). B: Hello, I would like a room for tonight. Friday, August 15th. The 20th through the 23rd.

7. Complete the dialogue. You are a customer at a hotel:Receptionist: Good evening. May I help you?Customer: ________________________________________________________________________________

Receptionist: Would you like a single room, or a double room?Customer: ____________________________ . __________________________________________ ?

Receptionist: It's $55 per night. How long would you like to stay?Customer: ___________________________________________________________________________ Customer: _______________________________________________________________________________ ?Receptionist: Certainly. We take Visa, Master Card and American Express. Here's your key. Your room number is 212.Customer: Thank you.Receptionist: Thank you. If you need anything, dial 0 for the reception area. Have a good stay!