“Desenvolvendo Programas de ... Luiz Sobral Sales Executive TUGBU -Brasil 28 a 30 de Setembro de...

Luiz Sobral Sales ExecutiveTUGBU - Brasil

28 a 30 de Setembro de 2010Centro de Convenções Frei CanecaSão Paulo BRASIL

“Desenvolvendo Programas de Eficiência energética para resultados mensuráveis”

Transformação de Utilities

O mundo de Utilities esta sobre pressão:• Cidadãos a procura de energia e água

que não prejudiquem a qualidade ambiental.

• Reguladores procuram medidas de smart grid?

• A inteligência na medição parte de iniciativas para agregar inteligência àinfra-estrutura.

• Os clientes procuram definir a escolha do serviço para sua conveniência, mas sem custos adicionais.

A evolução na cadeia de valor com Smart Grid é…

Uma infra-estrutura de eletricidade que utiliza:– Consumidor e tecnologia para Utilities:

Solar, a geração distribuída, energias renováveis, o armazenamento de electricidade, aparelhos inteligentes, PHEVs

– Tecnologias operacionais (OT): Telecomunicações, sensores e controlesredes de controle sem fio, redes mesh, a automação da distribuição

– Tecnologia da informação (IT)Consumidor gestão de energia, redes de área local / displaysRede de gestão e análise

– A fim de ...Melhorar a eficiência na distribuição da energia e sua confiabilidadeCapacitar os consumidores a fazer escolhas inteligentes de energiaUtilizar uma abordagem focada para as preocupações ambientais

Smart MeteringA visão de mercado…

Envelhecimento da Infraestrutura e da Força de Trab alho:Como podemos otimizar o nosso patrimonio e garantir a melhor utilização do nosso povo e dos nossos recursos?

“Eles têm negligenciado nossa infra-estrutura por mu ito tempo. Estamos cansados deles e eles tiveram muitas chances. Depoi s a cidade de Chicago sofreu o apagão.

– Mayor Richard Dailey, Chicago

Os Desafios de Utilities

Gerenciar um Portfolio complexo de energia:

Como podemos transformar o dilúvio de dados em info rmações de valor para o negócio?Smart Grid é caracterizada pela capacidade de utiliz ar informações em tempo real para prever, detectar e responder aos pr oblemas do sistema.Michael R. Peevey, President California Public Util ities Commission

Manter as Informações seguras, disponíveis e confiá veis:

Como incorporar as energias renováveis, cumprir os regulamentos e normas, e cumprir as metas do efeito estufa?Acredito fortemente que a indústria de energia tem de ajudar a moldar o futuro da Regulação.

– Jim Rogers, CEO Duke Energy

Os Desafios de Utilities

Atender as expectativas dos Clientes:Como podemos colaborar com os clientes para que ele s fiquem completamente envolvidos com a geração distribuída, veículos elétricos e uma necessidade de informação?As Utilities estão evoluindo para se tornarem consu ltores de energia para os seus clientes. Electricidade hoje faz mais do que iluminar casas e empresas. Nós vemos um futuro onde o sucesso de n ossa indústria será medida por empresas que oferecem novas abordage ns inovadoras para atingir essas expectativas.

– Joe Rigby, CEO PEPCo.

Characteristics of the Intelligent Grid

EPRI: IntelliGrid

Smart Metering Onde o dinheiro é gasto…

HARDWAREMeter, Infrastructure, Installation, …

SOFTWAREMarketing, New Services, Reporting,

New Business Processes, …

Smart Metering Qual é a percepção…

HARDWAREé mais importante

SOFTWARE

é menos importante

Smart Metering Realidade é…

HARDWARE SOFTWARE

Como Oracle pode ajudar nesta jornada da transformação

• Oferecendo especialistas no negócio de Utilities, aplicações de software de missão crítica, um software sólido operacional .Entendemos a complexidade em torno de iniciativas de smart grid, implementações, e do desconhecido.

• Nós fornecemos uma tecnologia flexível, inovadora e aplicativos interoperáveis que aumentam a eficiência, melhora a satisfação das partes interessadas, garantindo o futuro da sua organização, e transformando informação em poder.

Smart Grid Gateway: the link between the mission critical systems and the ‘equipment’ that powers them

Smart Grid Gateway: - provides a timely flow of usage data and status and control messages. - orchestrates events like special reads and disconnects, - detects potential power quality problems and meter tampering. - coordinates work across every type and brand of meter - utilizes all types of meter communications infrastructures

Smart Grid Gateway

Oracle Utilities Smart Grid GatewayInovação na nova arquitetura de Utilities

INTRODUÇÃO: A ligação entre os sistemas de missão crítica e os equipamentos disponíveis

•Interoperabilidade, fácil de atualizar e manter

•Extensível para atender os processos das empresas de utilities

•Segurança nos aplicativos habilitados para a construção com segurança projetada

•Baseado em padrões formatos de dados (CIM)•Abstraída de transações para atender os dispositivos inteligentes em campo

•Processo conduzido para atender as operações em todos os aplicativos

•Expansível para a próxima geração de dispositivos

EPRI - Smart GridTwo Way Communications….Sensors…… .Intelligence

Information & Communication Enabled Power Infrastru cture

Distribution ConsumerTransmission SubstationMarkets

Maximize Asset Utilization Real Time State Estimation & Measurement

Automate Asset Condition Assessment Enable Wide Area Monitoring & Control

Automate Fault Location Integrate Demand Responsive Resources

Transmission & Distribution Applications

Source: EPRI Smart Grid Vision: Vision for a Holistic Power Supply and Delivery Chain, Stephen Lee, November 2008

16Source: wsj.com

PCs and home area network displays interfaces between customers parameter set points and utility pricing signals to optimize energy use.

Rooftop Solarprovides renewable energy coincident with peak demand

Programmable Communicating Thermostats respond to pricing signals and grid disturbances

Plug-In Hybrid Vehicles draw energy from its roaming plug-in location. It can store energy for utility use.

Fixed Electricity Storage Batteries stores off-peak power to use during peak periods and backs up

Smart Appliances Respond to grid disturbances and shifts consumption during peak demand periods

Consumer Energy Technologies

Spatial and Utilities Analytics: Powered by OBIEE

Utility Customer Management Portals and Apps

Utilities Integration Platform: Powered by Fusion Middleware

Oracle Utilities “Smart Grid” Appliance: Powered by Exadata

…aproveitando a tecnologia de padrões abertos para integração

Aplicações nteroperáveis em uma plataforma inteligente

Ativando novos modelos de consumo com auto-serviço e BI

A nova arquitetura para Transformação em Utilities

Customer Meter Grid

Smart Grid Gateway

• T&D Switch Controls• Recloser Controls• Capacitors Controls• Voltage Regulators• Advanced Sensors• Protection Relays• RTU/PLCs• Field Telecommunication• other Distributed Intelligence

Smart Grid – T&D Operational Technologies

Utility Smart Grid Technology Evolution

Planning & Pilots

SummaryBills

DemandResponse

DistributionAutomation

AutomatedMeter Reading

Federal & State Policy

Now10-years ago 10-years

AdvancedMeteringInfrastructure

Time of UsePricing

Critical PeakPricing

AdvancedDistributionManagementSystems

SmartMeters

Home AutomationNetworks

SmartAppliances

DistributedGeneration

ElectricityStorage

MicroGridBalancing

Real-TimePricing

ElectricVehicles

Regulatory Approvals

Oracle Smart Grid Suite: Customer Service

• Active consumer energy management will be delivered via web portals, coupled with other technologies such as in-home displays and smart thermostats. Oracle Utilities Customer Care and Billing provides for prices to devices and energy consumption with information management supported by Oracle Utilities Meter Data Management .

• Oracle Utilities Network Management for communication and mapping of outages to customers, combined with Oracle Business Intelligence tools to disseminate grid data onto interactive dashboards;available for enterprise reporting, ad hoc queries, analysis, and data mining, proactive notifications, predictive intelligence and real-time decisions and recommendations

Oracle Smart Grid Suite: Managing the Future Utilit y Oracle manages Distributed Generation, Microgrids, PHEVs, Demand Response

In order to enable price-based demand response, to managing all aspects of energy efficiency programs and enable the back office functionality needed to forecast, manage, and settle electric vehicle load, utilities can turn to Oracle:

Oracle Utilities Customer Care and Billing supports net metering and feed-in tariffs, marketing campaigns for recruitment and management of demand response and conservation programs, with unbundled billing capabilities. Also supports electric vehicles from component to track, measure, bill, and settle electric consumption versus supply, including “roaming charges”

Oracle Utilities Load Analysis supports forecast demand.& Customer Load Modeling

Oracle Utilities Mobile Workforce Management , Primavera, and Hyperion for the planning, scheduling, and installation of utility-controlled renewable devices, such as solar panels on homes and buildings

Oracle real-time analytics to forecast how much demand response is needed and for how long.

Oracle Smart Grid Suite: Smart AppliancesOracle communicates prices to devices

The Smart Grid leverages two way communications capability

– Utility-centric model: communication via advanced meter and AMI communications network, with devices supplied by utility

– Customer-centric: communications via Internet or cable, using existing devices in the home or customer purchased devices

Oracle Utilities Meter Data Management and Oracle Utilities Customer Care and Billingfor interval-based tariffs, prepaid customers, to support prices to devices and to sell, lease, and service smart appliance and other energy efficiency equipment

• Consumption Correlation to optimizerevenue with Oracle Utilities mission criticalapplications .

• Oracle Utilities Meter Event Managementto support two way interaction with AMI and in home devices for communication and control

Smart Solution Platforms for Today’s Transformational Utility

REQUIREMENT ORACLE CAPABILITY THE ORACLE DIFFERENCE

Have meter data and communications connected to back office application

Smart Meter Platform

Integrated, best-of-breed platform from meter to web with minimal data duplication and the ability to respond to events

Have a single view of the customer with the right information

Smart Customer Platform

Best-in-class interoperable applications for customer management from billing and customer care to energy management

Have an overarching authority for the network to seamlessly carry out outage and distribution functions

Smart Grid Platform

Best-in-class outage and field crew management as well as distribution management to realize the self healing grid

Smart Solution Platforms for Today’s Transformational Utilities

Smart Grid Platform

Oracle’s Smart Meter PlatformMeeting the needs of tomorrow’s utility today

• Oracle Utilities Meter Data Management. It manages the influx of aggregate and interval consumption data from every class of customer and feeds processed information—ready to use—to every application that needs it.

• Oracle Utilities Business Intelligence for Meter Da ta Management. It gives utility staff and executives a fast, easy way to track program achievements, usage trends, revenue protection activities, status, configuration and device confirmation in near real time.

• Oracle Utilities Smart Grid Gateway. It handles all the back-and-forth messaging between utility applications and meters—of any type or brand.

• Oracle Utilities Customer Communications. It combines customer self-service with an easy, intuitive way for customers to examine their energy and water use, try out what-if scenarios, and manage programs, with web or phone.

Smart Grid Platform

Oracle’s Smart Customer PlatformMeeting the needs of tomorrow’s utility today

• Oracle Utilities Customer Care and Billing. It manages the interaction with your customer, from enrollment, and participation in energy efficiency programs, interval billing. The main functions are configurable allowing you to easily develop new plans and get them to market earlier.

• Oracle Utilities Business Intelligence for Customer Care and Billing. It gives utility staff and executives a fast, easy way to track program achievements, customer trends, status of collections and status of field activities.

• Oracle Utilities Smart Grid Gateway. It handles all the back-and-forth messaging between utility applications and smart devices such as electric vehicles, in home displays — of any type or brand.

• Oracle Utilities Customer Communications. It combines customer self-service with an easy, intuitive way for customers to examine their energy and water use, try out what-if scenarios, and manage programs, with web or phone.

Smart Grid Platform

Oracle’s Smart Grid PlatformMeeting the needs of tomorrow’s utility today

• Oracle Utilities Network Management – Outage Management manages the communication and mapping of outages, dispatching trucks to ensure the restoration period is as sort as possible, assisting the utility to manage it’s key indicators.

• Oracle Utilities Network Management – Distribution ManagementSystem leverages real-time field sensors & controls to optimize grid operations for reliability, efficiency, capacity constraints, losses, voltage profile, etc, leading to the vision of the self healing grid

• Oracle Utilities Business Intelligence for Network Management. It gives utility staff and executives a fast, easy way to track program achievements, usage trends, revenue protection activities, status, configuration and device confirmation in near real time.

• Oracle Utilities Customer Communications. It combines customer self-service with multiple channels to communicate outage received and restored messages to customers, via web or phone or email. The applications are extensible and configurable to ensure that yourmessage is where it belongs, in front of your customers

Oracle Acquires Best-in-Class Companies

Enterprise Content Management

Performance Management

Identity & Access Management

Middleware Platform and Management

Business Intelligence

Data Integration

Operating Systems Systems Management Virtual Machines

(pending)

Communications Systems

Network sensors& controls

The Oracle Smart Grid Applications

Oracle Utilities Customer Care and Billing

Oracle Utilities Load AnalysisOracle Utilities

Network Management Oracle Work & Asset

Management

Oracle Utilities Mobile Workforce Management

Oracle Utilities Meter Data Management

Oracle AIA / Fusion Middleware / SOAOracle AIA / Fusion Middleware / SOAOracle Oracle Primavera/ Primavera/ ProjectsProjects

Oracle Oracle SpatialSpatial

Oracle Oracle AutoVueAutoVue

Oracle Oracle DatabaseDatabase

Oracle Governance, Compliance & Regulation

Oracle EBS, PSFT, JDE, Hyperion

Oracle Analytics

SmartMeters

Oracle Utilities Meter Event Management

Oracle Oracle RACRAC

Oracle Oracle UCMUCM

Oracle ExadataOracle Exadata

ConsumerEnergyTechnologies

Oracle Customer Self Service

Consumer Energy Technology ApplicationsNew SmartGrid Consumer Gateway Application

Meters

Meters Head-end System

Communications Systems

Smart Meters and Home Networks help customers use energy wisely, mitigate peak demand, integrate local renewables

Oracle Utilities Customer Care and Billing

Oracle Utilities Load Analysis

Oracle Work and Asset Management

Oracle Utilities Network Management

Oracle UtilitiesMeter Event ManagementMetersMeters

MetersMeters

Oracle AIA / Fusion Middleware / SOAOracle AIA / Fusion Middleware / SOA

Oracle Oracle Primavera/ Primavera/ ProjectsProjects

Oracle Oracle SpatialSpatial

Oracle Oracle AutoVueAutoVue

Oracle Oracle DatabaseDatabase

Oracle Oracle RACRAC

Oracle Oracle UCMUCM

Oracle ExadataOracle Exadata

Oracle Utilities Network Management System“Overarching Authority” for SmartGrid Operations

• Real-Time Network Model• SCADA Integration• Outage Management• Advanced Distribution

Management– Self-Healing - FLISR

– Predictive Loading

– Automated Switching Plans– Integrated volt/var

– Model/Manage Distributed SG Devices

– Risk Assessment

• MicroGrid Control Interaction

Self Healing Grids – Automated Fault Location, Isolation, and Service Restoration (FLISR)

Advanced DMS – Integrated volt/var Control Platform for Conservation Voltage Regulation

Source TransformerLoad TapChanger &Regulators

Advanced DMSIntegrated Volt/var Control

Customer Voltages &Consumer Energy Technologies

Circuit Voltage

SwitchedCapacitors

~Distributed Energy Resources

Communications SystemsOracle Utilities

Load Analysis

SmartMeters

Oracle Utilities Smart Grid Gateway

ConsumerEnergyTechnologies

Meter Data Management & Load Analysis

Population of all Customers

Industrial

Commercial

DomesticPV Domestic

PHEV Domestic

Load on upstream assets

• Optimize and track crew work schedule and routing (increased wrench time)

• Transferring field information (inspection, maintenance, construction red lines) using mobile device is more efficient and less error-prone than clerks transcribing from paper

• Field Settings Management, Test Set, and Work Flow

• Enables real-time workforce, asset condition assessment (e.g., storms and major events), and inventory optimization

• Supports enterprise information management (data quality)

Oracle Utilities Mobile Workforce ManagementVersion 1.5 Integrated Gantt and Dispatcher GUI

Oracle Utilities Work and Asset Management System

New MicroGrid Controller

Source TransformerLoad TapChanger &Regulators

MicroGrid ControlAdvanced DMS

Consumer Loads& beyond-the-meterenergy technologies

Circuit Parameters

SmartLineDevices

- ~Electricity Storage& Distributed Energy Resources

Microgrid Demonstration

0.5 MVA (4-6hrs)

1.0 MVA (4-6hrs)

~1.8 MVA~

1.8 MVA573kW of PV

New MapViewer Spatial BI Tool

• Spatial mashup for utility applications as good or better than other web mapping tools.

• Outage Management MapViewer– Customers Outage Portal – report outage and get their specific info.– Utilities Storm Center – Weather, Fire, & Lightning RSS feeds– Utility Executive, Media & Government informational tool– Map vicinity & network facilities as the reference.

• current outages (from NMS) - size/magnitude, ETR duration, outage status, customers affected

• Crews: Status, Location, details (from NMS & MWM)• Asset Information (from WAM)• Outage Reporting Thematics• Peak Loading Thematics • Revenue, cut for non-payment, outage, and call history (from

CCB)– Planned - future outages - date/duration

• MWM & WAM• CC&B, MDM, Demand Response, SG Gateway • Smart Grid & Vegetation Management Functions

Oracle – Turning Information into Power

• Data– World’s most scalable database

– Tools to manage exponential data growth – Embedded spatial capability to visualize the Smart Grid

• Integration– Open standards– Pre-integrated for critical applications

– Flexibility to respond to changing business requirements

• Operational Decision Support– World’s best Network Management System

– World’s best Consumer Energy Management Solutions– World’s best Analytics

Consultoria e Implementação de Projetos SMART GRID

HIGH AVAILABILITY & MISSION CRITICAL SUPPORT“Buyers are increasingly viewing IT as an enabler of revenue growth and are more willing to invest in IT. However, customers are still not willing to rip and replace current IT elements. Customers are looking for technology that can leverage and work with their current infrastructure.”Source: IDC “Worldwide and U.S. Software Deploy and Support Services 2006-2010 Forecast”, Doc #201977, June 2006

MANAGING COST AND RISK“Companies expect to spend 80%—up from 2005’s 76%—of their overall IT spending to keep existing operations and maintenance in play, leaving only 20% for new development activity and project work.”Forrester Research, Inc, “CIOs Must Target Legacy Applications with a Maintenance Renaissance”, Phil Murphy, et al, 22 June 2006

IT EFFICIENCY“Improving IT efficiency is a top priority business theme for 77% of IT decision makers”—Forrester Research, Inc. “CIO’s Must Target Legacy applications with a Maintenance Renaissance”, Phil Murphy, et al, 22 June 2006

UPGRADE VS. BUSINESS DISRUPTION“Technologies are continually developing and advancing to add to business benefits—even as IT operations keep these business systems up and running, performs maintenance, and secures them at the right levels of quality and cost.”Gartner, Inc., “Activity Cycle Overview: IT Infrastructure and Operations Executives”, Jay E. Pultz et al, 12 January 2006

CIO Business Concerns

What Puts ROI and Success at Risk?

People1. No executive support or

visibility2. Too many projects3. IT driven4. Not understanding the

business

PeoplePeople1.1. No executive support or No executive support or

visibilityvisibility2.2. Too many projectsToo many projects3.3. IT drivenIT driven4.4. Not understanding the Not understanding the

businessbusiness

Process1. No business plan2. No holistic methodology3. Lack of criteria to

evaluate processes4. No metrics

ProcessProcess1.1. No business planNo business plan2.2. No holistic methodologyNo holistic methodology3.3. Lack of criteria to Lack of criteria to

evaluate processesevaluate processes4.4. No metricsNo metrics

Technology1. Over-customization2. Lack of architectural standards3. No strategy for development,

extensibility & integration4. No customer data integration

approach5. No end user support approach

TechnologyTechnology1.1. OverOver --customizationcustomization2.2. Lack of architectural standardsLack of architectural standards3.3. No strategy for development, No strategy for development,

extensibility & integrationextensibility & integration4.4. No customer data integration No customer data integration

approachapproach5.5. No end user support approachNo end user support approach

Source: Elizabeth Roche, METAgroup Delta 2152, 28 April 2008

Proactive Issue Identification Over Project Implementation

Source: Relative Cost of Correcting an Error in B. Boehm’s Software Engineering Economics

Making the right decisions and identifying issues early affects the overall cost, on time delivery, and quality of a implementation.

Define

Relative Cost of Correcting an Error

3-6 x Originalcost

10 xOriginalcost

15-40 xOriginal cost

30-70 xOriginalcost

40-1000 xOriginalcost

Double originalcost

Discover Design Build Validate Deploy

Our Methodology Over Services Framework

Business Insight

Business Impact

MEASURE

TRANSFORM

OPTIMIZE

Accelerate Business Transformation with Measurable Results

Continuously Unlock More Value from Technology Investments

Establish the Business Case and Roadmap for Application Investment

Align and Measure Business Initiatives Against Planned Objectives

TUGBU ConsultingValue AddedTUGBU ConsultingConsultingValue Added

Evaluate the Implementation Using Oracle’s Best Practices

Navigating customers towards successful business outcomes

Best Practice guidance during each stage of the Solution Life Cycle

The Implementation Assessment is a Six Sigma® validated approach to drive implementation best practices

*Six Sigma® is a registered trademark and service mark of Motorola

PROCESSPROCESS

� Align Process with Strategy

� Measurements� Process Leadership

� Adopt Out-of-the-Box Process

� Documentation

TECHNOLOGYTECHNOLOGY� Development� Infrastructure & Security� Functionality & Usability

� Integration� Testing & Performance� Operations

PEOPLEPEOPLE� Change Management� Training & Communication� Create Real User Value

� Measurement & Reward � Data Quality� Support & User

Feedback

STRATEGYSTRATEGY� Channel Strategy� Culture Change

� Vision� Value & Metrics� Business Alignment

GOVERNANCEGOVERNANCE� Executive Sponsorship� Project Management

� Principles� Governance Structure

Ownership Lifecycle Services for all TUGBU Apps

Design, Configure & Implement� Rapid App Implementations � Customization

development as a part of your Apps project

Improve & Optimize� Test Center Services� Supplemental Help Desk

Migration & Upgrade� Platform Migrations� Application Upgrades

Design

OwnershipLifecycle

Configure

Implement

Maintain

Upgrade

Optimize

Maintain� Extension Support� Supplemental DBA

Services

Oracle

Full Lifecycle Services for Implementations

CC&BMWMMDMWAMNMS

TUGBU AppsTUGBU Apps

Implementation PhasesImplementation Phases

Where do we fit?

SteeringCommittee

Technology /Business Alignment

Strategy &Planning Governance User Adoption

Project ManagerCustomer

ProcessOptimization

ExpertResourcesExpertResources

PM Integrator(Optional)

ProductDevelopmentProductDevelopment

Product ManagementProduct Management

Executive ManagementExecutive Management

Global CustomerSupport Global CustomerSupport

DeploymentAdvisor

Project Advisor

StrategicAdvisor

Oracle Ecosystem

License SalesLicense SalesCustomerAdvocate

ConsultingServicesConsultingServices

Why Should You Consider OCS for TUGBU Projects?

Why consider OCS TUGBU? Value Added

•We are the product owner

•We have access to the specialists, internal codes, customizations, product best practices, internal support

•Speed up support processes and resolution process

•First point of contact for resolutions and issues

•We are specialized and focused in

our Products

•OCS TUGBU only implements Oracle Products. This guarantees more experience, focus, reliable and knowledge about our services.

•We are focused on reduce costs

over project implementation

•As a global provider of solutions, we are the only company that can offer solutions for applications, hardware, infrastructure and services as simple manner and totally integrated.

•This integration between products and services could reduce totally cost of project implementation.

•We are a global company that

leverage and share the resources

and knowledge

•We have the best resources with the best knowledge about our Products. We can share this knowledge trough our line of services. We know how, when and where we can gather information to support our implementation projects.

Oracle Utilities Footprint

BI Tools

Customer Facing ApplicationsAnalytics/ Reporting

Technology / PlatformFusion Middleware

BIPublisher

DistributionAnalytics

CustomerAnalytics

SalesCustomerSelf-Service

ContactCenter

Marketing Loyalty

Database

Infrastructure

Enterprise S

ecurity

Grid Computing

Application Grid

Data Grid

Enterprise M

anagerInfrastructure M

anagement

Business Operations

Corporate Administration

Distribution

SupplyChain

Load Analysis

Work andAsset

Outage &Distribution Management

MobileWorkforce

Procurement

Customer

CustomerCare & Billing

QuotationManagement

ProjectMgmt

HumanCap Mgmt

Financials

Commodity

Meter DataManagement

Smart MeterIntegration

TalentMgmt

Exadata

Multi-channel User Interaction

CommodityAnalytics

Risk M

Data S

ecurityA

ccess Mgm

tIdentity M

End to E

nd Application M

Matrix of Services

Services Phase Remarks/Description

Applications Functional Design Design

•For any of the application modules of Oracle Utilities offering, OCS

provides the design activities as per the implementation

methodology, this includes but not limited to: The current and future

process modeling, requirements mapping, fit/gap analysis and

integrations design.

Data modeling and Design Design

•Create data models and diagrams describing the flow of information

for functional and technical components and design of strategy for

data integration, extraction and transformation

Custom developments,

conversions and integration

design

Design

•Create programming units using Oracle technology to provide

customized solutions or to complement applications functionality.

Develop technical components for data extraction and conversion for

integration messaging.

Functional and Technical

architecture Design

•Create strategy for testing activities including functional and

technical components, data extraction, transformation and migration

for production environment. Also, provides end user training and

platform configuration

Matrix of Services

Strategy and IntegrationDesign

•Responsible for architecture of integration, implementation and integration with modules

HA Environment Design Design •Includes applications, integration and high availability designs

Solution Configuration Build•Parameterization of Oracle Apps Modules and its technical components

Technical Components

development

(Programming

Components)

Build•Design, Build (Programming), Testing and deployment of technicalcomponents

Capacity Planning

Design to

Transitio

•Providing effectiveness computing environment and application design through an assessment of actual and planned workload patterns hardware review with objective of identifying bottlenecks. Provide document recommendations for improvement.

Solution Testing

(Functional and Technical)

Transitio

•Execution of testing activities following the testing strategy previously designed and the test scripts created for each process flow/module/technical component.

Matrix of Services

Project ManagementEntire

Project

•An executive sponsor to monitor the performance and progress of the

overall Project who shall have decision-making authority.

•The executive sponsor shall be reasonably available as needed.

•A Project Director responsible for the management of the Project

activities and deliverables as described in this SOW

•Management of any third party resources hired by project to provide

services within the implementation.

•The Project Director will provide assistance as needed to attempt to

keep the Project on schedule.

Project Management

Office (PMO)

Entire

Project

•Development, monitoring and maintenance of the Project plan utilizing

SMECO PMIS.

•Development and maintenance of the deliverable standards and Project

document library

•Development, monitoring, and maintenance of risk and issue mitigation

process

•Development, monitoring and maintenance of change control process

•Development, monitoring and maintenance of Project reporting

standards and processes (e.g. status reporting, time reporting, etc.)

•Communication to the Project team on the above, as required by defined

processes

CC&B Services Offering

Components Resources Level Effort (FTE) Reponsibilities

•Strategy and Integration

•Leader Architect •L6 •1 Full Time•Responsible for architecture of integration, implementation and integration with modules

•Sessions Analysis and Functionalities

•Functional Architect

•L7•L6

•1 Part Time•2 Part Time

•Data Conversion•Functionalities

•Functional Designers•3 Functional Designers

•L5•3 Part time (Based on US)

•Support to Functional Architects •Functional Designers

•Analysts •Technical Analyst

•L7/L8•1 Part Time (60%)

•Upgrades, Training, Sizing, Performance, Patches, Environment Management

•Project Management•Project Manager•PMO

•L7/L8•1 PM Full Time•1 PM Part Time

•Project Quality Assurance •Governance •Recommendations

Alian ças

Global System

Integrators

EPRI: Dynamic Energy Management

1. Increased use of digital information and controls technology to improve reliability, security, and efficiency of the electric grid.

Example: Oncor Installs First Intelligent, Pulse-Closing Swi tch in the World in Dallas/Fort Worth as Part of Smart Gri d Strategy

The new, groundbreaking technology is another step in the development of Oncor's smart grid, a technologically advanced electric delivery system. This intelligent switch designed to know when a line is clear and can restore electric service. Multiple, non-disruptive pulses are periodically injected to check the line for short circuits and to quickly restore electric service if the fault is brief. This new design is expected to extend the life of lines, transformers and circuit breakers.

Oncor is introducing new devices, such as the IntelliRupter, as part of an initiative to develop an electric grid that will monitor, think, act, repair and prepare itself to respond quickly to consumer needs. Smart grid refers to a number of advanced technologies on the electric delivery system with the goal of improving electric service to the homes and businesses served by Oncor. Ultimately a smart grid is intended to expand automatic service restoration, sense outages as they occur, monitor equipment performance, report back on needed maintenance and more.

1. Increased use of digital information and controls technology to improve reliability, security, and efficiency of the electric grid.

How can Oracle help?• Oracle Utilities Network Management System

• Overall solution for monitoring, alarming, and mitigation of problems of the intelligent grid• Power Flow Extensions: provides interactive simulation of electric distribution system (voltage, power flow, limit

violations, fault current, losses)• (Future) Overload Relief in Suggested Switching: automatically determines switching actions to relieve overloads

and balance loading• Suggested Switching: generates a set of optimized switching sequences to isolate/restore selected areas

• Oracle Spatial• Enables the utility to visualize events, alerts, and exceptions on area maps

• Oracle Database• Enables the storage and management of high volume data with security and archivability

• Oracle Business Activity Monitoring• Enables utilities to build interactive, real-time dashboards and proactive alerts for monitoring business services and

processes, tracking level of activity from devices and alerting to potential bottlenecks

• Oracle Complex Event Processing• Enables utilities to monitor and process continuous streams of data, detecting patterns and trends at real time

• Smart Energy Alliance Distribution SCADA solution• Utilization of Advanced Metering Infrastructure (AMI) and other grid agent data points to enable improved awareness

of the distribution grid health and operational management

2. Dynamic optimization of grid operations and resources, with fullcyber-security.

Notes:

• Fault location, isolation and restoration software application integrated with distribution automation

• Determine and execute fault isolation• Determine and execute best practice service restoration • Switch actions execute closed loop without interaction• Complete event sequence objective of 60 seconds• Customers benefit from the implementation as the supply loss is changed from

a prolonged outage to a momentary outage• Utility benefits as a result of the improvement in SAIFI (sustained average

interruption frequency index)• Service Reliability Targets• Financial Incentives for Reliability

• Operating resiliently against physical and cyber attacks

• Capability to detect, prevent, and communicate with regard to, respond to, or recover from system security threats

Example: Jemena's Restoration Of Supply Automation (ROSA)

“In any given year, we typically experience somewhere in the region of 200 power outages,” said ROSA Project Manager, Peter Read. “With centralised control of automated switches, the only thing stopping us from further reducing power outage duration was the speed with which the switches were activated to restore power.” The automation of such processes is part of a concept the power industry is referring to as the ‘self healing network.’

The implementation of Oracle Utilities Distribution Management System (DMS) enabled Jemena (formerly Alinta) to realise a number of benefits, including outage prediction, restoration prioritisation, reliability reporting and the ability to centrally manage network switching. These benefits were further supported by upgrades to Jemena’s power network including reinforcing key distribution feeders.

In order to fully maximise the benefits of its DMS, Jemena also began a switch automation program to allow power to be controlled and directed from a central location as required. This switch automation program, combined with the other network upgrades resulted in sustained power outages typically being reduced to around ten minutes.

How can Oracle help?• Oracle Utilities Network Management System

• Fault Location, Isolation and Service Restoration (FLISR)

• (Future) Fault Location Analysis: determine the location and coordinate the repair of a fault event• (Future) Feeder Load Management: provides automatic simulation of the current state of distribution circuits – triggered on event,

defined period, and on demand

• Optimal Power Flow – engine that calculates control settings and actions to optimize electric system operating conditions within specified constraints

• Voltage & Loss Optimization – automatically determines transformer LTC settings, capacitor bank switching, and switching actions to optimize voltage and losses

• Demand Management via Voltage Management – automatically determines voltage control device settings to exploit load response to voltage magnitude

• (Future) Wide Area Controller: enterprise-wide automation platform to detect, mitigate, avoid, or mitigate problems on the grid• (Future) integration with Oracle ? Asset Management to move from time-based maintenance to condition or utilization based

maintenance; maintenance based on actual use of each piece of equipment• Governance, Risk, and Compliance (GRC) Manager

• For management of the overall compliance process, and in particular, NERC CIP compliance• Content management repository for critical business policies, processes, risks, controls, issues, and evidence

• Automated initiation of test review and approval processes across business units

• Ensure compliant user provisioning across all systems with integrated identity and application controls management• Oracle Business Intelligence

• Enables the dissemination of grid data onto interactive dashboards; available for enterprise reporting, ad hoc queries, analysis, and data mining; available for proactive notifications, alerts, predictive intelligence, and real-time decisions and recommendations

3. Deployment and integration of distributed resources and generation, including renewable resources.

Notes:• Distributed generation is power supply at or near load, enabling

smart buildings and power park / premium operating districts, providing high quality and reliable power

• DoE’s Renewable and Distributed Systems Integration (RDSI) focuses on integrating renewable energy, distributed generation,energy storage, thermally activated technologies, and demand response into the electric distribution and transmission system. This integration is aimed toward managing peak loads, offering new value-added services such as differentiated power quality to meet individual user needs, and enhancing asset use.

Example: Southern California Edison (SCE) Solar Panel

Southern California Edison (SCE) is installing solar panels at the first of approximately 150 Southern California commercial rooftops that eventually will make up SCE’s two square mile solar generation project — the largest solar panel installation in the world. When completed, this first installation will be capable of generating 2 million watts of power, enough electricity to supply approximately 1,300 average Southern California households at a point in time. This new, clean power supply will be fed directly into the nearest neighborhood distribution circuit, strengthening grid reliability in the nation’s fastest growing urban area, the Inland Empire region of Riverside and San Bernardino counties.

How can Oracle help?• Oracle Utilities Customer Care and Billing and Oracle Utilities Billing Component

• Enables net metering and feed-in tariffs (FIT) for customers to connect to the grid and sell excess generation into the grid

• Enables utilities to design "green" tariffs based on using renewables-only generation

• Oracle Utilities Construction Work Management• (Future) Enables the planning and construction of renewable generation assets

• Oracle Utilities Network Management System• Enables the monitoring of customer-owned and controlled generation devices• Power Flow Extensions for observability, (future) Feeder Load Management and Wide Area

Controller for optimization

• Oracle Utilities Load Profiling and Settlement System• Enables short and long term demand load forecast management• Enables settlement with market operators for owners of generation supply

• Oracle Utilities Mobile Workforce Management• Enables the planning, scheduling, and installation of utility-controlled renewable devices,

such as solar panels on homes and buildings

4. Development and incorporation of demand response, demand-side resources, and energy-efficiency resources.

Example: PG&E's SmartAC program brings Californians together to reduce demand during peak periods—simply, automatically and without disturbing customer comfort

4. Development and incorporation of demand response, demand-side resources, and energy-efficiency resources.

How can Oracle help?• Oracle Utilities Customer Care and Billing and Oracle Utilities Billing Component

• Enables calculation of demand response event participation credits and penalties (settlement with customers or demand response aggregators)

• Oracle Utilities Customer Care and Billing• Marketing campaigns for recruitment into demand response programs (once targeted by MDM – see

below)• Enrollment into demand response programs• Inventories customer demand response equipment and enables notification of demand response events

• Oracle Utilities Meter Data Management• Inventories customer demand response equipment, enables notification of demand response events, and

interfaces with demand response equipment to execute an event• Enables analysis for customer targeting for demand response programs• Measures and monitors participate in demand response events

• Oracle Utilities Network Management System• (Future) Feeder Load Management + Meter Data Management + Customer Care and Billing to forecast

how much demand response needed for how long• Track reaction to demand response requests (how long for reaction and impact)

5. Deployment of `smart' technologies (real-time, automated, interactive technologies that optimize the physical operation ofappliances and consumer devices) for metering, communications concerning grid operations and status, and distribution automation.

Notes:• Advanced metering is probably the largest intelligent grid investment.

• Advanced metering is the integration of electronic communication into metering technology to facilitate one-way or two-way communication between the utility and the customer equipment.

• The biggest benefit to the implementation of advanced metering is the capability to remotely and automatically read the meters (and eliminate the manual meter reading function).

• In addition, advanced metering can facilitate other improvements in customer service and operations, enabling the utility to:

• offer customers the capability to control their energy / water bill by tying rates to usage times (time of use, real time pricing)

• improve outage verification, management, and restoration verification• better manage their load forecasting and load management functions• and more…

Example:Hydro One’s implementation of AMI

How can Oracle help?

• Oracle Utilities Meter Data Management• Enables the utility to store and use information captured by an AMI system for billing, customer energy efficiency, load profiling and analysis, demand response,

etc.• Inventories AMI equipment at customer premise and how to communicate with the equipment• Available two way interaction with AMI and in home devices for communication and control

• Oracle Utilities Customer Care and Billing• Available two way interaction with AMI and in home devices for communication (i.e., outage verification)• Integration with MDM to enable utilities to bill interval-based tariffs, improve customer service (i.e., providing detail consumption information for high bill

complaints), and lower operating costs (i.e., pinging meters before sending a field worker to check on outage condition)• Inventories AMI equipment at customer premise and how to communicate with the equipment• (Future) Facilitates and coordinates the rollout of an AMI implementation (i.e., meter exchanges, shifting tariffs), possibly in conjunction with Oracle Utilities Mobile

Workforce Management (see below)

• Oracle Utilities Quotation Management• Enables utilities to design and offer interval-based tariffs and comparison of tariff options; enables cost to serve studies based on interval consumption

• Oracle Utilities Network Management System• Enables the utility to review, monitor, act upon, and analyze various data captured by sensors, AMI, and other data collection points along the grid• Integration with AMI for outage notification and restoration verification to improve overall outage response and restoration• Use of business intelligence to analyze momentaries and other grid disturbances to discover and fix problematic devices

• Oracle Utilities Mobile Workforce Management• Enables the planning, scheduling, and execution of the mass rollout and installation of advanced meters and other grid devices

6. Integration of `smart' appliances and consumer devices.

Notes:• Grid-friendly appliances that can autonomously respond to price

signals and/or electric grid disturbances• Extension of AMI into the customer premises to provide pricing or

control signals through a device such as a smart thermostat or home area network (HAN), using technology such as Zigbee

• In premise connectivity will be achieved via the advanced meter or directly to devices and appliances, bypassing the meter

6. Integration of `smart' appliances and consumer devices.

Example: Pacific Northwest GridWise™ Testbed Demonstration Project – Grid Friendly™ Appliance Project

The study used 150 new residential clothes dryers that were manufactured for the project by Whirlpool and 50 retrofitted residential water heaters. The appliances were modified to shed major portions of their electrical loads when they receive signals from their Grid Friendly™ Appliance controllers.

6. Integration of 'smart' appliances and consumer devices.

How can Oracle help?• Oracle Utilities Customer Care and Billing

• Enables the utilities to send current energy prices to smart thermostats, appliances, and other in-home devices (prices to devices); enables devices to use time of use, critical peak pricing, or real time pricing information to make run / not run decisions

• Conservation management enables the calculation of rebates for energy efficiency equipment and programs

• Enables the utilities to sell, lease, and service smart appliance and other energy efficiency equipment

• Oracle Utilities Meter Data Management• Available two way interaction with AMI and in home devices for communication and control

• Oracle Database

• (Future) Possibility of embedding a database in equipment (i.e., HAN) as needed for local storage and complex rules processing

7. Deployment and integration of advanced electricity storage and peak-shaving technologies, including plug-in electric and hybrid electric (PHEV) vehicles, and thermal-storage air conditioning.

PHEV Trouble truck

Example:From EPRI Journal Spring 2008

PGE charging station

How can Oracle help?• Oracle Utilities Load Analysis

• Enables load research studies to profile and forecast demand

• Oracle Utilities Load Profiling and Settlement System• Enables short and long term demand load forecast management• Enables settlement with market operators for owners of generation supply (i.e.,

aggregator of PHEV for balancing generation)

• Oracle Utilities Customer Care and Billing• Enables net metering and feed-in tariffs (FIT) for customers to connect to the

grid and sell excess generation into the grid

• (Future) For PHEVs, component to track, measure, bill, and settle electric consumption versus supply, including “roaming charges”; meters on the move

• Oracle Utilities Network Management System

• Load estimation and energy analysis of generation supply

7. Deployment and integration of advanced electricity storage and peak-shaving technologies, including plug-in electric and hybrid electric vehicles, and thermal-storage air conditioning.

8. Provision to consumers of timely information and control options.

Example: South Jersey Gas Launches Innovative Energy Savings Service

"This new service, developed by Aclara Software Inc., gives customers access to an abundance of energy-related information. Customers will have direct access to their utility account to perform a bill analysis, to determine how their home uses energy, to analyze their appliances and to find out how their home energy use compares with similar homes in their area. In addition to the detailed analysis of their usage, customers can access tools and recommendations on how to reduce their consumption along with the annual savings they can achieve." "This software is a valuable service for our customers. We strongly urge all of our customers to identify ways to reduce their energy consumption to save money and improve their overall energy efficiency," said Edward J. Graham, president and CEO of South Jersey Gas."

8. Provision to consumers of timely information and control options.

How can Oracle help?• Oracle Utilities Customer Care and Billing

• Enables the utilities to display energy prices and current energy consumption and cost on self service web sites, and on in home and other devices

• Enables the utilities to offer home energy audits, either on location or self service

• Oracle Utilities Meter Data Management• Enables the utilities to display current energy consumption on self service web sites, and on

in home and other devices

• Oracle Customer Self Service• Enables the utilities to display current energy consumption and cost on self service web

• Oracle Utilities Network Management System• Availability of outage information and estimated restoration times to enable the

communication and mapping of outages to customers; (future) integration with Customer Self Service to directly publish outage information

9. Development of standards for communication and interoperability of appliances and equipment connected to the electric grid, including the infrastructure serving the grid.

Example:

The goal of the ZigBee Alliance is to provide the consumer with ultimate flexibility, mobility, and ease of use by building wireless intelligence and capabilities into everyday devices. ZigBee technology will be embedded in a wide range of products and applications across consumer, commercial, industrial and government markets worldwide. For the first time, companies will have a standards-based wireless platform optimized for the unique needs of remote monitoring and control applications, including simplicity, reliability, low-cost and low-power.

ZigBee Smart Energy Certified Products:

How can Oracle help?• Oracle actively participates in industry standard groups, and uses

standards where available and applicable to lower the risk and cost to implement intelligent grid products.

• Oracle works with third parties (i.e., AMI vendors) to pre-integrate and optimize hardware and software solutions where applicable.

• Oracle Application Integration Architecture• (Future) Process Integration Packs: Pre-built, out of the box, integrated

Oracle Applications for quick implementation of business processes, without the risk

• (Future) Foundation Packs: Create custom business processes across any application utilizing predefined, application independent object and service definitions

9. Development of standards for communication and interoperability of appliances and equipment connected to the electric grid, including the infrastructure serving the grid.

10. Identification and lowering of unreasonable or unnecessary barriers to adoption of smart grid technologies, practices, and services.

How can Oracle help?• Oracle pre-integrates their solutions for mission critical utility

applications (Customer Care and Billing + Network Management System) and with third party software (Meter Data Management + AMI vendor communications), lowering the risk and cost to implement intelligent grid products.

• Oracle uses standards where available and applicable to lower the risk and cost to implement intelligent grid products.

10. Identification and lowering of unreasonable or unnecessary barriers to adoption of smart grid technologies, practices, and services.

Make Customer Satisfaction a Utility-Wide Objective

Requirement Oracle Capability The Oracle Difference

Empower customers to self-manage their relationship anytime, anywhere

Siebel Self-Service Solutions

Oracle solutions help utilities transform customer-facing sales and service strategies with enhanced customer loyalty & marketing functionality

Oracle automates scheduling, dispatch, and vehicle location tasks, providing real-time information for CSRs

Enable call center with tools and resources to proactively communicate real-time service progress

Mobile Workforce Management (MWM)

Reduce outage duration, enhance accuracy of outage predictions, and protect assets

Oracle NMS provides access to real-time, decision-driving data, helping to reduce risk, improve operations and eliminate uncertainty

Network Management System (NMS)

Web Services-based adapters (Compatible with ESB)

Customer CSR NMS Operator

SCADA(Siemens)

NMS WebCall Entry

OracleNMS

Dispatcher

MWM Dispatch Oracle Performance MartOracle OMS Dashboard

Field Crew

MWM Mobile Client

BI / Reporting

Outage ManagementMobile Workforce Integration in the Enterprise

SOLUTIONS• Field Service• Mobile Field Service• TeleService

CHALLENGES / OPPORTUNITIES• Resolve the bulk of customer inquiries on the

first call• Improve field service efficiency

CUSTOMER PERSPECTIVE“From contact center to the field, the Oracle system is the only one that could give us stability around the end-to-end processes.”Bob Dinn, Customer Service GM

RESULTS• Service agents answer 94% of calls

within 30 seconds (up from 70%)• Improved first time call resolution rates

to 62% from 53%• Field service crews address 75% more

choked drains per day, working less overtime

• Reduced field service costs by $8.8M (30% ahead of plan)

• Expect to save $24.7M in 3 years from complete service solution

COMPANY OVERVIEW• Scotland's public provider of water and sewer

services• Provider of water and wastewater services to

customers across 1/3 of British land area• Pumps 2.5 billion litres of fresh water to more than

5 million customers each day

Scottish Water

For more information come and visit On-line at http://www.oracle.com/industries/utilities/index.ht ml

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