Relatório Diário de Chamadas-Gráfico_Outubro13

Informações sobre o relatório Fila(s): FaleConosco Período: 01/10/2013 - 31/10/2013 entre: 00:00 e 23:59 Relatório diário de chamadas Data Total de chamadas Atendidas Não atendidas Recusadas Aband < 5s Aband > 30s TME TMA Nível de serviço 01/10/2013 1742 1490 82 170 4 61 00:00:13 00:02:00 86,78 % 02/10/2013 1154 1134 17 3 4 10 00:00:06 00:01:50 97,18 % 03/10/2013 922 917 5 0 3 1 00:00:05 00:02:00 99,02 % 04/10/2013 1132 1114 17 1 5 8 00:00:06 00:01:50 98,38 % 05/10/2013 173 173 0 0 0 0 00:00:04 00:02:00 100 % 07/10/2013 3792 2206 206 1380 16 135 00:00:15 00:01:39 71,76 % 08/10/2013 2029 1475 205 349 11 149 00:00:20 00:01:50 74,51 % 09/10/2013 1211 1141 45 25 11 23 00:00:09 00:01:50 93,87 % 10/10/2013 1120 1099 14 7 5 5 00:00:06 00:01:50 97,27 % 11/10/2013 1028 982 33 13 11 19 00:00:08 00:01:40 93,58 % 12/10/2013 126 0 0 126 0 0 00:00:00 00:00:00 0 % 14/10/2013 2579 1668 205 706 11 155 00:00:18 00:01:40 74,76 % 15/10/2013 1597 1310 95 192 6 74 00:00:16 00:01:50 82,6 % 16/10/2013 942 869 57 16 9 37 00:00:13 00:01:50 90,22 % 17/10/2013 759 752 7 0 6 1 00:00:05 00:02:00 98,4 % 18/10/2013 601 548 30 23 13 15 00:00:12 00:02:20 89,96 % 19/10/2013 107 106 1 0 1 0 00:00:04 00:02:20 100 % 21/10/2013 5699 1097 456 4146 7 414 00:00:20 00:02:00 22,06 % 22/10/2013 1849 901 181 767 7 153 00:00:24 00:02:30 74,36 % 23/10/2013 764 738 24 2 8 14 00:00:09 00:02:50 93,36 % 24/10/2013 814 720 20 74 1 18 00:00:11 00:02:30 88,33 % 25/10/2013 794 731 54 9 8 39 00:00:13 00:02:40 91,11 % 26/10/2013 103 101 2 0 2 0 00:00:05 00:02:40 99,01 % 28/10/2013 1007 946 38 23 7 29 00:00:13 00:02:10 90,49 % 29/10/2013 1050 698 157 195 2 124 00:00:27 00:02:40 93,98 % 30/10/2013 847 798 37 12 5 21 00:00:13 00:02:30 89,72 % 31/10/2013 959 860 72 27 8 43 00:00:17 00:02:30 86,16 % TOTAL 34900 24574 2060 8266 171 1548 00:00:19 00:02:00 84,39 %

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Transcript of Relatório Diário de Chamadas-Gráfico_Outubro13

Informaes sobre o relatrioFila(s): FaleConoscoPerodo: 01/10/2013 - 31/10/2013 entre: 00:00 e 23:59

Relatrio dirio de chamadas

Data Total de chamadas Atendidas No atendidas Recusadas Aband < 5s Aband > 30s TME TMA Nvel de servio01/10/2013 1742 1490 82 170 4 61 00:00:13 00:02:00 86,78 %02/10/2013 1154 1134 17 3 4 10 00:00:06 00:01:50 97,18 %03/10/2013 922 917 5 0 3 1 00:00:05 00:02:00 99,02 %04/10/2013 1132 1114 17 1 5 8 00:00:06 00:01:50 98,38 %05/10/2013 173 173 0 0 0 0 00:00:04 00:02:00 100 %07/10/2013 3792 2206 206 1380 16 135 00:00:15 00:01:39 71,76 %08/10/2013 2029 1475 205 349 11 149 00:00:20 00:01:50 74,51 %09/10/2013 1211 1141 45 25 11 23 00:00:09 00:01:50 93,87 %10/10/2013 1120 1099 14 7 5 5 00:00:06 00:01:50 97,27 %11/10/2013 1028 982 33 13 11 19 00:00:08 00:01:40 93,58 %12/10/2013 126 0 0 126 0 0 00:00:00 00:00:00 0 %14/10/2013 2579 1668 205 706 11 155 00:00:18 00:01:40 74,76 %15/10/2013 1597 1310 95 192 6 74 00:00:16 00:01:50 82,6 %16/10/2013 942 869 57 16 9 37 00:00:13 00:01:50 90,22 %17/10/2013 759 752 7 0 6 1 00:00:05 00:02:00 98,4 %18/10/2013 601 548 30 23 13 15 00:00:12 00:02:20 89,96 %19/10/2013 107 106 1 0 1 0 00:00:04 00:02:20 100 %21/10/2013 5699 1097 456 4146 7 414 00:00:20 00:02:00 22,06 %22/10/2013 1849 901 181 767 7 153 00:00:24 00:02:30 74,36 %23/10/2013 764 738 24 2 8 14 00:00:09 00:02:50 93,36 %24/10/2013 814 720 20 74 1 18 00:00:11 00:02:30 88,33 %25/10/2013 794 731 54 9 8 39 00:00:13 00:02:40 91,11 %26/10/2013 103 101 2 0 2 0 00:00:05 00:02:40 99,01 %28/10/2013 1007 946 38 23 7 29 00:00:13 00:02:10 90,49 %29/10/2013 1050 698 157 195 2 124 00:00:27 00:02:40 93,98 %30/10/2013 847 798 37 12 5 21 00:00:13 00:02:30 89,72 %31/10/2013 959 860 72 27 8 43 00:00:17 00:02:30 86,16 %TOTAL 34900 24574 2060 8266 171 1548 00:00:19 00:02:00 84,39 %