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Transcript of Genie UM 15Jun12
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350 East Plumeria Drive
San Jose, CA 95134
USA
June 2012
202-10933-02
v1.0
genie app and geniemobile appUser Manual
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genie app and genie mobile app
2012 NETGEAR, Inc. All rights reserved
No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translatedinto any language in any form or by any means without the written permission of NETGEAR, Inc.
Technical Support
Thank you for choosing NETGEAR. To register your product, get the latest product updates, get support online, orfor more information about the topics covered in this manual, visit the Support website athttp://support.netgear.com.
Phone (US & Canada only): 1-888-NETGEAR
Phone (Other Countries): Check the list of phone numbers athttp://support.netgear.com/app/answers/detail/a_id/984.
Trademarks
NETGEAR, the NETGEAR logo, and Connect with Innovation are trademarks and/or registered trademarks ofNETGEAR, Inc. and/or its subsidiaries in the United States and/or other countries. Information is subject to changewithout notice. Other brand and product names are registered trademarks or trademarks of their respectiveholders. 2011 NETGEAR, Inc. All rights reserved.
Statement of Conditions
To improve internal design, operational function, and/or reliability, NETGEAR reserves the right to make changesto the products described in this document without notice. NETGEAR does not assume any liability that may occurdue to the use, or application of, the product(s) or circuit layout(s) described herein.
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Contents
Chapter 1 Getting Started
Install the NETGEAR genie Mobile App. . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Install the NETGEAR genie App. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Chapter 2 NETGEAR genie Mobile App
Connect to Your Home Network with your Phone or iPad . . . . . . . . . . . . . .8
NETGEAR genie Mobile App Dashboard (Home Screen) . . . . . . . . . . . . . .9
Information Icon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Wireless Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Guest Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Network Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Parental Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Traffic Meter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
My Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Chapter 3 NETGEAR genie App
NETGEAR genie App Dashboard (Home Screen). . . . . . . . . . . . . . . . . . .21
Log in to the Router with the NETGEAR genie App . . . . . . . . . . . . . . . . . .22
Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Fix an Internet Connection Problem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23WiFi Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
WiFi Channel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Router Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Wireless Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
ReadySHARE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Guest Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Traffic Meter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Router Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Network Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Parental Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
ReadySHARE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
AirPrint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34Network Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Tools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
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11. Getting Started
This chapter covers the following topics:
Install the NETGEAR genie Mobile App
Install the NETGEAR genie App
For more information about the topics covered in this manual, visit the support website at
http://support.netgear.com.
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Getting Started
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Install the NETGEAR genie Mobile App
To use this app, you need a Wi-Fi connection from your phone or iPad to your NETGEARhome network. You can use the genie mobile app to do the following:
Manage Wi-Fi settings and guest access for your home network.
View a map of your network.
Set up or manage Parental Controls.
Use traffic meter to check your Internet usage.
With My Media, play media on devices on your network.
For a list of supported NETGEAR routers, visit the NETGEAR website at
www.netgear.com/landing/en-us/netgear-genie-routers.aspx .
To use iTunes to install the app on your iPhone or iPad:
1. Open the App Store and search for NETGEAR genie.
2. Tap the Free Appbutton.
After you log in, the app downloads.
3. Connect your iPhone or iPad.
4. Go back to the home screen. The genie mobile app should be in one of the Home screens.
5. Tap the genie app icon to open the genie mobile app.
To install the Android genie App:
1. Open Google Play and search for NEGEAR genie.
2. Tap the Downloadbutton.
3. Tap theAccept & downloadbutton to accept any terms.
The app is downloaded and installed.
The genie mobile app is located under Apps in the Home screen.
4. Tap the genie icon to open the genie moblie app.
http://www.netgear.com/landing/en-us/netgear-genie-routers.aspxhttp://www.netgear.com/landing/en-us/netgear-genie-routers.aspx -
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Getting Started
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Install the NETGEAR genie App
The genie app is the easy dashboard for managing, monitoring, and repairing your homenetwork.
Stay connected. genie app can automatically repair common wireless network problems.
The genie app gives you easy access to router features like Live Parental Controls, guestaccess, broadband usage meter, speed test, AirPrint compatibility, and more.
You can use the network map to see all devices on your home network.
The genie app works with many NETGEAR routers. (You can see the list of compatible routers at
www.NETGEAR.com/genie.) To manage your router settings with the genie app, you might needto update to new router firmware when it is available.
To download the free genie app:
1. Go to this page at the NETGEAR website: www.NETGEAR.com/genie
2. Click the Downloadbutton.
When you download and install the genie app, it starts automatically. If you want to use genieapp later, click the icon on your desktop or in the Windows taskbar.
If you do not want genie to automatically start when the PC reboots, you can right-click theicon, select Settings, then clear the Enable Autostartcheck box.
To use genie app to manage a router:
1. Connect a computer to your NETGEAR router with an Ethernet cable (wired) orwirelessly.
2. Click the genie app icon on your desktop. The genie app screen displays. See Chapter
3, NETGEAR genie App.
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22. NETGEAR genie Mobile App
This chapter contains the following sections:
Connect to Your Home Network with your Phone or iPad
NETGEAR genie Mobile App Dashboard (Home Screen)
Information Icon
Wireless Settings
Guest Access
Network Map
Parental Controls
Traffic Meter
My Media
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Connect to Your Home Network with your Phone or iPad
To use the genie mobile app you need to do the following:
Use your phone or iPad to join your home network using Wi-Fi.
Log in to your NETGEAR router.
To join your wi reless network and log in from your phone or iPad:
1. With the app you use to manage your wireless connections, locate your home networkand join it.
2. Launch the genie mobile app and tap Login.
The router user name is admin.
3. Enter the router password.
Android Router Login screen
iPhone Router Login screen
The routers default password is password, though you probably changed it to a moresecure password when you installed the router. The router password is case-sensitive.
4. Tap OKfor an Android phone or Loginfor an iPhone or iPad.
The genie mobile app dashboard screen displays. This screen is described in thefollowing section.
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NETGEAR genie Mobile App Dashboard (Home Screen)
Note: To use the genie mobile app, you have to use Wi-Fi to connect to
your home network and then log in to the router.
When you launch the genie mobile app, it displays the dashboard screen.
Log in to the router Information aboutgenie mobile app
Phone status
Search NETGEARsupport
and the connectedrouter
Figure 1. genie mobile app dashboard
You can tap any of the six sections of the dashboard to navigate.
Wireless Settings. View or change the wireless settings for your router. See WirelessSettings on page 11.
Guest Access. View or set up wireless guest access to your home network. See GuestAccess on page 12.
Network Map. View network devices connected to your network. See Network Map onpage 13.
Parental Controls. Manage Parental Controls to protect devices in your network frominappropriate content. See Parental Controls on page 14.
Traffic Meter. View the Internet traffic or change the traffic meter setting on your home
network. See Traffic Meter on page 15.
My Media. Play media or share it between your mobile device and other devices on yourhome network. See My Media on page 16.
The menu selections are described in more detail in the following sections.
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Information Icon
You can view information about the genie mobile app and your router. Select the
Informationicon to display the following screen:
Android phone
iPhone
Tapping the License button displays the end user license agreement (EULA).
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Wireless Settings
You can use this screen to view or change the wireless settings for your home network.
Note: If you change the wireless settings on your router, you and anyone
else who has joined the wireless network will be automatically
disconnected from the network.
To view or change the wireless settings for your router:
1. Select Wirelessto go to the Wireless Settings screen:
You can use the Refresh button to update the screen at any time.
2. Tap the settings that you want to change to go to detail screens.
Name/SSID. This is the name of the wireless network. Channel. Usually, this is set to Auto so that the router automatically selects the best
channel for its wireless signal. You can select a specific channel number if you want.
Key/Password. Go to the Wireless Security screen and view or change the wirelesssecurity setting for the home network.
3. When you are finished making changes, tap Save.
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Guest Access
If your router supports a guest wireless network, you can view and change the settings. Youcan even allow guest access for a specific length of time. A guest network allows others to
use your wireless router to access the Internet, but not content on other computers or deviceson the same network.
To set up guest access:
1. Tap Guest Access.
2. Tap the ON/OFFbutton and turn on guest access to display the Guest Access settings.
You can use the Refresh button to update the screen at any time.
3. Tap the guest access settings that you want to change to go to detail screens.
Name/SSID. This is the name of the wireless guest network. Key/Password. Go to the Guest Security screen and view or change the wireless
security setting for the guest network.
Time Period. Tap the time period for the guest network. You can set it to Always,choose the number of hours, or set it for 1 Day or 1 Week.
4. When you are finished making changes, tap Save.
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Network Map
The network map shows the routers Internet connection, and also displays computers anddevices that are connected to your router. The map shows up to five devices per screen. Ifyou have more devices on your network, you can go left or right to view more screens.
Tap Network Mapto display a screen similar to the following figure:
You can use the Refresh button to update the screen at any time. A good connection isshown in green. A red line indicates a connection that is not working.
You can tap a device icon to see more detail about the device.
iPod Touch detailRouter detail
If the genie mobile app does not detect the device type, it shows Network Device. From thedetail screen you can tap an Editbutton to change the device type or device name.
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Parental Controls
Live Parental Controls allow you to control the Internet content on your home network.
To set up Parental Controls:
1. Tap Parental Controls.
The first time you tap to select Parental Controls, it takes some time to load the page. Youare asked if you already have an account.
2. If you already set up Parental Control on your router, tap Yesand log in. If you havent donethat yet, tap Noand create an OpenDNS account for Parental Controls
The genie mobile app Parental Controls screen displays:
3. Tap the ON/OFFbutton to turn Parental Controls on or off.
The genie mobile app sends the command to your router, and then waits for the
response. When Parental Controls is turned on, you can view or change the followingsettings:
Filtering Level. Contains five levels to limit access to Internet content: (1) High, (2)Moderate, (3) Low, (4) Minimal and (5) None.
Change Custom Settings. Open a web browser and log in to OpenDNS. Thenchoose which categories to block from the category list.
OpenDNS Account. Display the login name. (This can only be viewed, not changed.)
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Traffic Meter
The traffic meter measures Internet traffic on your network. You can view traffic for today,yesterday, this week, this month, or last month. Each time period includes data for:
Connection Time
Upload/Average
Download/Average
Total/Average
To set up the traffic meter:
1. Tap Traffic Meter.
When the traffic meter is turned off,these settings are not shown.
2. If you want to turn the traffic meter on or off, tap the ONor OFFbutton.
The genie mobile app sends the message to your router, waits for a reply, and thenupdates this screen.
3. To change a setting, tap it, and the Traffic Meter screen displays:
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4. Adjust these settings as needed:
Monthly Limi t. Traffic limit by MB per month.
Day. The date to restart the counter. Select a number from 1st to 28. This is becauseFebruary might have only 28 days.
Time. The time to restart the counter. Traffic Volume Limit. Select an option: No Limit, Download Only, or
Upload/Download.
5. When you are finished making changes, tap the Savebutton.
My Media
You can use the My Media feature to play media from devices on your home network on yourmobile device. You can also play media that is located on your phone or iPad on otherdevices in your home network. For the genie mobile app to find the network devices, each
device must use Universal Plug and Play (UPnP).
My Media has four different views. The views depend on which item you select at the bottomof the screen (Source, Player, Playing, Option).
Source. View a list of devices on your network that are sharing media files.
Player. View a list of devices that can play media files over the network.
Playing. View and control media that is currently playing on the selected player.
Option. Go to the Option screen.
To play media on your mobile device:
1. Tap My Media.
2. Tap the Sourcebutton to view the UPnP devices on your network.
3. Tap the device on your home network that is the source for your media files.
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The media folders on that device are displayed.
4. Tap the folder that you want, and the media file within the folder.
The media file plays on the selected player.
Playing and Controlling Media Files Located on Your Mobile Device
When you play media that is located on your mobile device (Android phone, iPhone, or iPad),
how you control that media depends on which device you are using.With an Android phone, the media plays in full screen. If you want to control the media, tapthe Backbutton, which stops the media from playing. The Refresh button updates theplaying progress.
Figure 2. Android phone playing media
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iPhones and iPads (iOS devices) use two modes for media: Play mode and Control mode.
Tap to switchbetween Playmode and
Control mode.
Figure 3. iPhone phone, Play mode and Control mode
Tapping the icon at the top right corner switches the mode. In Play mode, you can see themedia playing. If you are playing media files located on a different device on your network,then Play mode is not available. Control mode is always available, as it shows the playingmedia name, play progress, volume, and play controls.
Media Options
To view or change My Media Options, tap the Optionicon on the My Media screen.
Figure 4. Media Options
The following settings are available:
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Restart media service. Restart My Media service when a wireless setting is changed orno player is found.
Refresh source folder.Scan the source device list when no source device is found.
Share files in network. This setting is ON by default. This setting lets you use otherdevices on your home network to play media on this phone or iPad. If you do not want touse this option, then you should change the setting to OFF.
For example, you could be using your mobile phone with the genie mobile app at home,while a guest is using your iPad, which also has the genie mobile app. From your phone,you could remotely play a song on the iPad, or play a photo slide show on the iPad foryour guest.
Al low play in network . This setting is ON by default. This means that you play mediathat is located on this phone or iPad on other devices on the same network. If you do notwant to allow this, then you should change the setting to OFF.
For instance, let's say you have photos on a computer or other mobile devices on yourhome network, and you want to view them on this phone or iPad. You should leave the
Al low play in network check box selected. This setting controls whether or not thephotos from other devices can be viewed on this phone or iPad.
Media Option Tips
Use Restart media service or Refresh source folder, if you are not able to see all networkUPnP devices.
To play, the device needs to support the DLNA Player profile. Game consoles (like Xbox360 or PS3) and DVRs do not support the DLNA Player profile. For this reason, they donot show up as players in My Media.
My Media finds only the media types supported by the player. For example, an iPad does
not play Adobe Flash files as this format is not supported.
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33. NETGEAR genie App
This chapter contains the following sections:
NETGEAR genie App Dashboard (Home Screen)
Log in to the Router with the NETGEAR genie App
Internet
Fix an Internet Connection Problem
WiFi Connection
Router Settings
Network Map
Parental Controls
ReadySHARE
AirPrint
Network Support
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NETGEAR genie App Dashboard (Home Screen)
The home screen has a dashboard that lets you see the status of your Internet connectionand network at a glance. You can click any of the six sections of the dashboard to view moredetailed information. The left column has the menu.
Menu
Language
Support
Dashboard
(Click to
view
details)
Retrieve wireless passwordAbout thegenie pp
Figure 5. Home screen with dashboard, language, and support
The dashboard screen displays with the following menu items when you launch the genieapp.
Internet. Monitor and repair Internet connectivity issues, for both wired and wirelessconnections.
WiFi Connection. View or change the wireless settings for your router.
Router Settings. Log in to your router to view or change its settings.
Network Map. View network devices connected to your network.
Parental Controls. Manage Parental Controls to protect devices in your network frominappropriate contents.
ReadySHARE. If you connected a USB storage device to the USB port on the router,then you can access its contents.
AirPrint. This feature turns your printer into an AirPrint-enabled printer so that your iOSdevices can use printers in the same network.
Network Support. The support FAQs are available on the computer without an Internetconnection. You can get answers to common router issues here. Some simple networktools are available to help you debug the network as well.
The menu selections are described in more detail in the following sections in this chapter.
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Log In to the Router with the NETGEAR genie App
To access some genie app features, you have to log in to your router.
The user name is admin. Enter the router password. The default setting is passwordinlower-case letters. The password is case-sensitive.
Note: The user name and password are different from the user name and
password you might get from your Internet service provider (ISP).
Internet
The Internet screen is where you can run Speed Test and monitor Internet traffic. Select
Internet. The following screen displays:
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Fix an Internet Connection Problem
If your Internet connection is not working, the Internet pane on the Home screen is red, asshown in the following figure:
When you select Internet, the genie app tries to detect the problem:
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WiFi Connection
You can use this screen to view wireless networks in your area, and to select and join awireless network. Click WiFi Connection , and the following screen displays:
From this screen you can also view Wi-Fi channels in use in your area, and view informationabout guest access to your network if your router supports a guest network.
Clicking Guest Accesstakes you to the same screen that is available through the RouterSettings screen. See Guest Access on page 28.
WiFi Channel
Select WiFi Connection > WiFi Channel, and the following screen displays:
Your network is shown in blue. Yellow shows other networks in your area. If many wirelessnetworks at your location use the same channel as your wireless network, you mightexperience interference. You can change the wireless channel of your network here. Notethat many countries and geographic locations have laws or guidelines about which channelscan be used. Depending on your location, some channels might not be available.
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Router Settings
1. Select Router Settings.
If you have not yet logged in to the router, you are prompted to log in:
2. For the router password, enter passwordif you did not change it, or enter the password thatyou set up.
The router password is case-sensitive.
You can click the following tabs on this screen to view or change many of the router settings:
Wireless Settings
ReadySHARE
Guest Access
Traffic Meter
Router Update
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Wireless Settings
View the current basic wireless settings for your router, including the wireless name (SSID),the channel selection, and the password if your network uses wireless security.
To modify wireless settings on the router:
If you are wirelessly connected to the router, changing the wireless settings will cause you tolose your wireless connection. After the changes take effect, you can join the wirelessnetwork with the new settings.
1. Select Router Settings > Wireless Settings, and click Modify.
2. Change the settings and then clickApplyso that they take effect.
Export Wireless Settings
You can use the Wireless Export Wizard to export the routers wireless settings to a USBdevice such as a flash drive. Then you can connect the USB device to another computer so iteasily connects wirelessly to your home network.
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To export your wireless settings:
1. Select Router Settings > Wireless Settings, and click Export. The following screendisplays:
2. Click Next, and follow the wizard steps to export your wireless settings to a USB storagedevice.
ReadySHARE
If your router has a USB port that supports ReadySHARE, you can use this screen. Select
Router Settings > ReadySHARE,and the following screen displays:
Some premium router models include extra ReadySHARE features. The router shown in theprevious figure, supports Basic ReadySHARE features.
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Guest Access
If your router supports a guest wireless network, you can view and change the settings. Aguest network allows others to use your wireless router to access the Internet, but not contenton other computers or devices on the same network.
To set up a guest network:
1. Select Router Settings > Guest Access .
In this example, the guest network is disabled because it hasnt been set up yet.
2. Click Modify. The following screen displays:
The default guest network settings for your router are displayed. You can change them ifyou like.
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3. When you have filled in the fields with the settings that you want, clickApply.
This message reminds you that changing the wireless settings will disconnect anycomputers or devices that are currently connected wirelessly to the network.
4. Click OKto proceed. A message displays asking you to wait while the changes take effect.Then the following screen displays:
Traffic MeterThe traffic meter measures Internet traffic. If your router includes this feature, select RouterSettings > Traffic Meterto view the following screen:
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Parental Controls
The first time you select Parental Controls from the Home screen, the genie app checks tomake sure that your router supports this feature.
To set up Parental Controls:
1. Select Parental Controls, and the following screen displays:
2. Click Next.
Because Live Parental Controls uses free OpenDNS accounts, you are prompted to login or create a free account.
3. Select the radio button that applies to you, and click Next.
If you already have an OpenDNS account, leave the Yesradio button selected.
If you do not have an OpenDNS account, select the Noradio button.
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If you are creating an account, the following screen displays:
Fill in the fields and click Next.
After you log on or create your account, the filtering level screen displays:
4. Select the radio button for the filtering level that you want and click Next.
5. Click the Take me to the status screenbutton.Parental Controls are now set up for the router. The dashboard shows Parental Controls asEnabled.
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ReadySHARE
You can view information about a USB storage device or printer that is connected to therouters USB port here. Click the ReadySharebutton to display the following screen:
The router in this example has Basic ReadySHARE features. Premium routers have moreReadySHARE features. If your router supports ReadySHARE Cloud or ReadySHARE Print,you can select the radio button for these options and click Continue.
Basic USB Sharing. Once you have set up your router, you can connect any USBstorage device and share the contents with other users on your network. You can accessyour USB device in any of the following ways:
- On Windows 7, Windows XP, Windows Vista, and Windows 2000 systems, selectStart > Runand enter \\readysharein the dialog box. Click OK.
- On Windows 7, Windows XP, Windows Vista, and Windows 2000 systems, open
Internet Explorer, and enter \\readysharein the address bar.- On Mac OS X (version 10.2 or later), enter smb://readysharein the address bar.
- In My Network Places, enter \\readysharein the address bar.
ReadySHARE Cloud. ReadySHARE Cloud gives you remote access over the Internet toa USB storage device that is connected to your routers USB port.
To use ReadySHARE Cloud, you register your router with the ReadySHARE Cloudserver. Using this feature, you can also invite friends and family members to access theshared contents on the USB device. If your friends and family do not have aReadySHARE Cloud account, they will be invited to create one so they can access theshared contents.
ReadySHARE Printing. ReadySHARE Printer is compatible with Macs and WindowsPCs. It lets you connect a USB printer to the routers USB port, and access it wirelessly.
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AirPrint
The genie apps AirPrint feature turns your printer into an AirPrint-enabled printer so that youriOS devices can use printers in the same network. AirPrint can be accessed from Mail,
Safari, Photos, Notes and other apps with print capability. The AirPrint feature is onlyavailable only in iOS version 4.2 or later.
To set up Ai rPrint:
1. Make sure the Windows or Mac computer can print successfully to the printer.
2. Open genie app, and selectAirPrint.
3. Select the check box for the printer that your iOS device needs to print to.
4. On your iOS device, select Printfrom the menu option of Mail, Safari, Photos, Notes orother apps with print capability.
5. Tap Printafter the printer is selected.
Example: To print a photo in an iOS device through AirPrint:
1. Connect to the wireless network with the printer.
2. SelectAirPrint.
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3. Tap the action icon , and tap Print.
4. Tap Select Printerif there is not a printer assigned yet.
5. In the Printer list, select a printer.
6. Tap Printto print the photo.
Network Support
If you need help solving a network problem, or you want to learn more about your network,select Network Supportto display the following screen:
You can read frequently asked questions (FAQs) and answers, or you can use the Toolsscreen, and the Support screen.
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Tools
Select Network Support > Tools to display the following screen:
The following tools are available:
Ping. Use the ping utility to test a path from your computer to a destination you specify.
Trace Route. Use trace route to identify the route taken by data packets from yourcomputer to the host.
DNS Lookup. Find the IP address of a host name (typically a website).
Computer Profile. View details about the computer that you are currently using, such asits current network connections and operating system.
Support
Select Network Support > Supportto display the following screen:
Downloads. See downloads for your product at the NETGEAR website.
Forums. Visit forums for NETGEAR products.
Register Your Product. Register your product so that you can use NETGEAR support.
Premium Support. Learn about premium support options for your product.