Dallas PUG PEM Migrate BEM

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BMC Event Manager Overview and PEM/BEM migration

James J. Chung

Solutions Architect/Principal Consultant


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Agenda

BMC Event Manager solution BMC Event Manager architecture overview BMC Event Manager (Cells, Dynamic Data Model, Event Policy)

BMC Event Manager Adapters

BMC Impact Explorer

Other features of BMC Event Manager Distributed Role-based Security

Fault Tolerance Secure Communications

Integrations

BMC Patrol Enterprise Manager Roadmap

PEM -> BEM Migration


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SIM and PEM/BEM

Service ImpactManagement

EventManagement

BMC Event Manager/Patrol

Enterprise Manager, along with

BMC Service Impact Manager

provide the backbone to a BSM

solution, enabling the bridging of IT

Operations and the Service Desk

side of the business.


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BMC Event Manager Architecture Overview

ServicesBMC Impact Integrat ionmodules

3rdParty Integration

Event Translation

Synchronization

Service Desk Integrations

Database Integration

IT Management Integrations

Adapters - collect and parse messages

BMC Event Manager

High PerformanceEvent Processing

Policies

Event Correlation

Automated Actions

Rules Engine

Dynamic Data Model

Synchronization

Failover

BMC Portal

User Authentication

Role-based Security

User PreferencesLicensing

LDAP Integration

Services

Applications Databases

Local Node

Event Processors

3rdParty

Management Agents

Networks

SNMP

traps

0100100

11101103rdParty Element

Managers

BMC Impact Explorer

Role-base Views

Real-time VisualizationService Status

Event Groups / Map Views

Cause & Impact Drill-down

Extensible Help

Operator Actions

Event Operations

IT Operations

Service Desk

Servers

NT & Unix

Log files

PATROL


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Adaptive, Peer-to-peer Architecture

Adaptive means Flexible

Dynamic

Peer-to-peer means Scalable

Resilient

Data

Rules

Engine

Components

Events

Components

Events

Data

Rules

Engine

Visualization

Of Distributed

Information

BMC Impact Explorer

BMC Impact Manager BMC Impact

Manager


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The Cells

Components responsible for processing events

Aggregates events from multiple sources Filters, normalize, de-duplicate, enrich, correlate and abstract events Handles events according to business and operations rules.

Escalate, blackout, etc

Responds to events executing pre-defined actions Local or remote

Powerful engine Can run on non-dedicated hardware CPU and memory usage can be tuned

Securely and reliably sends events to Other Cells Remedy Service Desk

BMC PATROL Enterprise Manager BMC MainView Auto-Operator

Cross-platform Windows 2000, XP, 2003 Server Solaris, AIX, HP-UX, Linux


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Rule Language

Break event processing into distinct phases The rules language offers and exceptional

level of flexibility through 9 different levelsof rules processing.

Powerful built-in functions Facilitate filtering, enrichment,

abstraction, and correlation of events

Enable integrating externaldata and applications

Powerful Timer mechanism

Escalation

Define policies for notification, blackout

and escalation Automate response and preventive actions Reduce human workload

EventR

epository

ContextualData

Refine

Filter

Regulate

New/Update

Abstract

Correlate

Execute

Timers

Propagate

Threshold

E

vents


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Distributed Role-based Security

Each Cell, service component, event collector, and operator action hasaccess control based on user roles

Provides fine-grained access control in a distributed environment

Manages user and role membership in LDAP, MS-ADS if desired

Cell CCell A Cell B

BMC Impact Portal

Server

Identification

Config and Security Info

ReadWriteExecute

Console

ReadWriteExecute

LDAP

Server(optional)


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Fault-Tolerant Information Delivery

All transfers of event information arebuffered

Guarantees delivery during eventstorms

Recognizes and recovers fromintermittent connectivity loss

Automatic event synchronization withbuilt-in loop detection

Maintains data consistency acrosscells

Hot backup Provides failover for

automation servicesHot backup Impact Explorer servers Provide redundant

authentication services

BEM cellBEM cell

BEM cell BEM cell

Failover

Failover

Heartbeat

Synchro-

nization

path


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Secure, Firewall-friendly Communications

Communications are encrypted by default Only one port per Cell required

Source and destination ports can be restricted

BMC Event

Manager

BMC EventManager

BMC EventManager

BEM port

BMC ImpactPortalport


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BMC Impact Explorer Event Management Views

Event List Pane

Provides a view of event list(s) for selected collector(s) withuser-customizable filter and event attribute display.

Details Pane

Provides detailedinformation about

selected event

Collectors Pane

Provides distributed

access to EventCollectors controlled

by role-based

access controls

IT OperationsService Manager

Quick Filters

Enable users to quickly

filter event lists by

severity or any event

attribute

Each view

customized to meet

the needs of a user


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BMC Impact ExplorerEvent Groups


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Integrations


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How It Works: Remedy Service Desk Integration

Remedy

ARSServer

Service Managers Service DeskIT Operations

Events Tickets

Status SynchronizationEvent

Sources

Remedy Help Desk integration


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Integration with BMC Performance Manager

BMC Performance Manager integrates via the BMC Portal by sendingevents via the Web Services API (BMC Impact Integration for WebServices using secure web-based connections (http/s).

Events

IT Operations

App Server / DB

BMC PortalData Views, Remote

Monitor Configuration

RSM

Web Services

BEM Cell

Remotely Managed Nodes

WEB


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BMC II for

Patrol Events

Other

Event Sources

Service Managers IT Operations

BMC Event Manager

Console

Server

PATROL

AgentsPATROL

Agents

PATROL

AgentsPATROL

Agents

PKM for Event

Management

How It Works: Integration with classic PATROL

PATROL

AgentsPATROL

Agents


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How It Works: Integration with BMC PATROL EM

PATROL EM

BMC SIM

Mainframe, telecomNetwork, servers,appls, PATROL etc

PCAlerts

Service View

PATROL, Log files,Windows eventlogs, etc.

IT Operations

Service Managers

IT Operations

BEM cell


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Other Integration products

The integration solutions below offer out of the box, bi-directionalintegration with 3rdparty vendor event management systems.

BMC Impact Integration to HP ITO BMC Impact Integration to HP NNM

BMC Impact Integration to CA Unicenter BMC Impact Integration to Tivoli TEC BMC Impact Integration to Peregrine Service Center BMC Impact Integration to Microsoft MOM

BMC Impact Integration to z/OS


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BMC Impact Integration Developers Kit

What is the iiDK?

A Software Developers Kit that enables developers to build applications that integratewith BMC Impact Manager events, service model objects and dynamic data

Supported interfaces: C-language API

Web Services Interface

Features: Bi-directional information flow Event synchronization

Event translation and mapping

Event filtering and enrichment

Query service model objects for impact status

Query object class definitions

Java Configuration Utilityconfigures integration product, event filters, eventmapping, etc.

I18N support


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BMC Database Gateway - Database Integration

Enables historical reporting and archiving of service availability information through BMC

Impact Database Gateway Propagation into a relational database

Service availability and performance information

Processed event data

Synchronization

Customizable schema mapping

Supports Oracle, Microsoft SQL, IBM DB2, and Sybase ASE

Event

SourcesRDBMS

BMC Impact

DatabaseGatewayBMC Impact Manager


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Summary

BMC Event Manager is a powerful and flexible event management solution which

offers a unique distributed event processing architecture for highly reliable andscalable IT Operations solutions Platform supportworks with Linux, UNIX and Windows platforms

Time to Value - easy to use GUI driven event policies for event enrichment, notification,escalation, correlation, blackouts etc.)

Architecture suited from small to the very largest IT shops -Powerful, cellular peer to peer

architecture for distributed event processing and high availability solutions. Secure - Built in secure communication.

Event ModelFlexible event manipulation capabilities (e.g. event escalations, dynamicallychanging fields).

IntegrationsWide range of out of the box integration solutions coupled with tools to createbespoke integrations if required (adapters & integrations developer kit).

Business Service Managementoffers native integration to BMC Service Impact Manager

(BMC SIM) , the next generation of tools for IT Operations, relate technology events toimpacts on the services that It provides, prioritize responses based on business prioritiesand quickly identify root causes of problems. BMC SIM is fully integrated with the RemedyITSM suite including SLA, Service Desk, Asset Management, Change and ConfigurationManagement.


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PATROL Enterprise Manager Roadmap


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Agenda

Released in 2006 Roadmap for 2007 BMCs Event Management Strategy & Product Migration Options


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PATROL Enterprise Manager v4.4.00GA 31stMarch 2006

Use of Sybase 12.5.3 ESD#1.

This version of Sybase removed a potential security risk that had been found in all previousversions of Sybase.

Support for Solaris 10 and AIX 5.3

Maintenance.


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PATROL Explorer v2.3.04GA 31stMarch 2006

Support for PATROL EM 4.4.00

Sybase 12.5.3 support.

Apani networks based securitysolution

Secure data between PEM and Clients

Maintenance

Updated JAVA version used. Local automation scripts.

Latest version of Teemtalk emulationsoftware

V5.0.01


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PATROL Central Alerts v7.5.00November 2005

PCA v7.5.00 November 30th 2005 Additional Platform Support

Windows 2003 Server

Solaris 9 &10

Red Hat Linux AS/ES 3.0 & 4.0 Compatibility with RT & Console Server

CS 7.5.00, RT Server 6.2, 6.5 & 6.6& 6.6.01 Support for new browsers

Mozilla 1.6 & 1.7

Firefox 1.0 Compatibility with PATROL Central Operator

7.5.00 Vantive maintenance.

New Features: Printable map configurations


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AO Connection v2.1.00 - GA dateMarch, 2006.

AO Connection: v2.1.00 Works with PEM v4.3.00, PEM v4.3.01 & PEM v4.4.00 running on HP or Solaris

Works with Mainview AutoOperator v6.3, 6.4 & 6.5

Re-architecture of connect from PATROL EM to MAINVIEW AO (selected versionsand platforms only)

CEF support

Inclusion of PMEP message enrichment transformers

In-context cross launching from PATROL Explorer or PCAlerts to MAINVIEW Explorerfor MAINVIEW AO alerts

Performance enhancements.

Connection status function and AAD.


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Impact Integration for PEM v3.7.00March 2006

iiPEM v3.7March 2006 Option to use filterpath on PEM side to receive of IM Eventsadded flexibility

Support for multiple installations running.

I18N

PATROL Enterprise Manager BMC ImpactManager

Filterpath or EHD Client Propagation Policy

EHD Client Cellcom


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PEM CSC ConnectionMarch 2006

Provides support forPEM v4.2.03, PEM4.3x and PEM v4.4x

Support for ConsoleServer v7.5.00x

Support for RTServer v6.6x Support for PATROL

Agents v3.5x and3.6x

BMC PATROL C t l Al t 7 6 00 F b


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BMC PATROL Central Alerts v7.6.00February2007

PCA v7.6.00February 2007

Compatibility with PATROL Central Operator v7.6.00

Use of JRE v1.5

Performance increases

Maintenance fixes.

Manual Alert functionality


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Future Developments

BMC PATROL E t i M 4 5 00


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BMC PATROL Enterprise Manager v4.5.00May/June 2007

Sybase v15 support Support latest version

of Sybase ASE

Improved UpgradeTools.

Provide over the top

installation.

Improve Installation Unattended

Installation

Maintenance


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BMC PATROL Explorer v 2.4.00May/June 2007

Support for PEM v4.5.00. Sybase v15 ASE connections

Creation of default AAD that can be used across all Map / AADdisplays.

Default column lists used when creating a new AAD.

Latest JRE version incorporated: Support Local Automation.

Maintenance


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Integrations

Connect SNMP v3.2Feb 2007 Use of latest NETSNMP version

VCAM based security checks

SNMP v3 support

Option for SNMP trap authorizations

Out of the box integration with BMC Performance Manager V2+

PATROL Integration for Remedy Service Desk v1.0.03May/June2007

Support for Remedy Service Desk v7

Support for PEM v4.5

Support for Remedy Service Desk working in encryption mode.


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BMC Event Management Strategy & Optional MigrationProgram


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BMC Event Management Strategy

BMC Event Manager is our strategicevent management solution.

BMC Event Manager as the strategic event management solution offers many excitingcapabilities and provides a tight integration to many other BMC solutions such as BMCService Impact Manger, BMC Performance Manager,Remedy Service Desk and the restof the Remedy ITSM suite. As the foundation for SIM, BEM is a key solution in BMCs

BSM strategy

BMC PATROL Enterprise Manager v4.5.00 in May 2007 will be the final release of thissolution. No new platforms or database versions will be supported. The solution willcontinue to be supported for 3 years from that date.

BMC recommend that BMC PATROL Enterprise Manager customers migrateto BMCEvent Manager. BMC Event Manager is receiving significant investment and new featuresand functions will be available in this solution. BMC has provided a license migrationprogram and also has an optional services program to assist with migration process.


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PATROL EM Customer options

Option 1: Fully migrate from a BMC PATROL EM installationto a BMC Event Manager solution.

Migrate all features and functions of current BMC PATROL EMimplementation to a BMC Event Manager solution.

Available resources:

License Migration program. Swap like for like products.

Services program. BMC Consulting Services Sure Start program and methodology available to

assist in migrations.


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BMC PATROL EM Customer options

Option 2: Use a combination of BMC PATROL EM and BMCEvent Manger

Use an integrated BMC PATROL EM and BEM/SIM solution.

PROMOTION: BMC PATROL EM customers paying maintenancecan adopt a no cost BEM license, but they must pay maintenanceon this license.


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BMC PATROL EM Customer options

Option 3: Continue to use BMC PATROL EnterpriseManager. Customers must understand that this product will not see lots of

new features and functions.

BMC PATROL EM v4.5 (est. May 2007) will be the final release of

the product, and this will focus on updated technology andplatform support and provide maintenance fixes.

BMC will continue to sell BMC PATROL EM until April 2008, ifcustomers want extra capacity they must buy before then. No newlicenses will be sold after this date.

As the strategic solution, new features and functions will only beadded to BMC Event Manager.

BMC will support PATROL EM until May 2010.


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Services Delivered Solution Migration

A Best Practice driven technical migration program in place and owned by BMC

Consulting Services. Can either be delivered by BMC Consulting Services or a Qualified BMC Partner. Includes comprehensive documentation, from audit templates, recommended

solutions designs and best practices involved in migrating integrationsolutions.

Fixed Cost Packages

SureStart Program for PATROL EM to BEM Migration. Includes: PATROL EM audit. Gap analysis Recommendations for migration. Detailed costing of services work to complete migration. Installation of BEM into a development environment Training on new solution.

Does not include the actual migration or installation of production BEM environment. (Extracosts).


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Summary

PEM v4.5.00 due in May 2007 will be the final release of this product. If customers want extra capacity, must purchase licenses by March

2008 when the product will be withdrawn from market.

BMC will support PEM for at least 3 years from PEM v4.5.00 GA date =May 2010.

The license migration program is in place Consulting Services are geared up and ready to help with migrations

to BEM - SureStart program is available.


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Thank you.

Dallas PUG PEM Migrate BEM

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