Como alavancar uma iniciativa de EA com IT4IT™

Carlos Teixeira

Blue Hawk – B&IT Management

Evento: Transformação Digital com EASão Paulo – 19-Out-2016

From IT to BT

• Contexto de Tecnologia de Negócio

IT BTDigital Transformation

IoT

Innovative Technology

Digital Disruption

Service Broker

ITaaSBig Data

Cloud Computing

Big Data

Customer Experience

Agile Approach

Business Architecture

IT Bimodal

Tipos de Arquitetura

BusinessArchitecture

ITArchitecture

EA

Tipos de Arquitetura

BusinessArchitecture

ITArchitecture

Tipos de Arquitetura

Business

IT Services

Business CapabilitiesVRM

Value Reference Model

Tipos de Arquitetura

BusinessArchitecture

ITArchitecture

Níveis de Maturidade

Evolução &Transformação

De TI para o Corporativo

Principais desafiosao Implementar a EA

Patrocínio

Percepção de Valor

Compreensão de Impacto de Negócio

Integração de Práticas

Disponibilidade de Recursos

Interoperabilidade

Prontidão dos Padrões

Diferentes Visões

Capacidades Internas

Plataformas e Ativos

Como endereçar e alcançar

ITasaBusiness

IT as a Business

Como um negócio, a TI precisa apressar-se em definir o seu Modelo Operacional:

Responsivo Ágil Valor

Risco e Custo Experiência do Cliente

IT as a Business

Um Modelo Operacional pressupõe os seguintes elementos:

Cadeia de Valor de TI – Fim-a-Fim

Integração e Racionalização - Processos e Aplicações

Modelo Comum de Informação – Gestão de TI

Integração de Fornecimento – Interno e Externo

IT as a Business

E quem esta dizendo isso?

IT as a Business

Qual foi a resposta?

IT4IT Reference ArchitectureO “Negócio” da TI

O “Negócio” da TI

O que é o IT4IT Reference ArchitectureO padrão The Open Group IT4IT Reference Architecture compreende uma arquitetura de referência e um modelo operacional baseado em cadeia de valor para gerir os negócios de TI.

Do “Porque” para “O que” Do “O que” para o “Como”

Service

Portfolio

Component

Portfolio

Demand

Component

Proposal

Component

Policy

Component

Defect

Component

Requirement

Component

Project

Component

Test

Component

Build

Component

Service

Development

Component

Change

Control

Comp.

Problem

Component

Incident

Component

Event

Component

Diagnostics &

Remediation

Component

Usage

Component

Chargeback /

Showback

Comp.

Strategy to

PortfolioRequirement to Deploy Request to Fulfill Detect to Correct

Offer Mgmt.

Component

Offer Consumption Component

Service Architecture

Policy Requirement

Scope

Agreement

IT

Project

Portfolio

Backlog

Item

Source

Conceptual Service

Blueprint

Conceptual Service

Logical

Service

Blueprint

Test

Case

Defect

Offer

Service

Release

Service

Release

Blueprint

Build

Service

Catalog

Entry

Desired

Service

Model

Usage

Record

Fulfillment

Request

SubscriptionChargeback

Contract

Request

Problem/

Known

Error

Knowledge Item

Incident

Event

Service

Monitor

Run

Book

RFC

Actual

Service

CIs

Service

Monitoring

Comp.

Catalog

Composition

Component

Shopping

Cart

Knowledge &

Collaboration

Component

Enterprise

Architecture

Component

Service

Design

Component

Fulfillment

Execution

Comp.

Request

Rationalization

Component

Configuration

Management

Component

Release

Composition

Component

O “Negócio” da TI

Cadeia de Valor de TI - Criar capacidades de gestão integrada de TI em todo o ciclo de vida de serviço

The IT Value Chain

Orienta o Portfólio para a inovação do negócio

A cadeia de valor de TI tem quatro fluxos de valor (Value Streams) apoiadas por uma arquitetura de referência para impulsionar a eficiência e agilidade.

Constrói o que a negócio precisa, quando ele precisa

Cataloga, entrega e gerencia o uso de serviços

Antecipa e resolve problemas de produção

The IT Value Chain

Outras práticas de diferentes domínios se integram para compor a Cadeia de Valor

Modelo de Serviço

Cada fluxos de valor de TI é centrado em um aspecto fundamental do Modelo de Serviço

IT Value Streams and Service Models

DIAGRAM TYPE: IT4IT IT Value Chain AUTHOR: 1/15/2016 by System Administrator

VERSION: VERSION AUTHOR: 1/15/2016 by System Administrator

Drive IT portfolio to

business innovation

Strategy to

Portfolio

Build what the

business needs,

when it needs it

Requirement

to Deploy

Catalog, fulfill, &

manage service

usage

Request to

Fulfill

Anticipate & resolve

production issues

Detect to

Correct

Conceptual

Service

Model

Logical

Service

Model

Realized

Service

Model

Drive IT Value

Measure and Create Insight

Modelo de Serviço

Requirement to Deploy Request to Fulfill Detect to CorrectStrategy to Portfolio

IT4IT Level 1 Reference Architecture Model

DIAGRAM TYPE: IT4IT Reference Architecture L1 Template AUTHOR: 1/15/2016 by System Administrator

VERSION: VERSION AUTHOR: 1/25/2016 by System Administrator

Enterprise

Architecture

Component

Policy Component

Proposal Component

Portfolio Demand

Component

Service Portfolio

Component

Requirement

Component

Source Control

Component

Project Component

Service Design

Component

Defect Component

Test Component

Build Component

Build Package

Component

Release Composition

Component

Offer Consumption Component

Offer Management

Component

Catalog Composition

Component

Request Rationalization

Component

Fulfillment Execution

Component

Chargeback/

Showback

Component

Usage Component

Problem Component

Service Level

Component

Diagnostics &

Remediation

Component

Change Control

Component

Incident Component

Event Component

Service Monitoring

Component

Configuration

Management

Component

Service

Architecture

Policy

Scope

Agreement

Portfolio

Backlog

Item

Conceptual

Service

Conceptual

Service

Blueprint

Logical

Service

Blueprint

IT In itia tive

Source

Require

mentTest Case

Build

Package

Service

Release

Service

Release

Blueprint

Service

Catalog

Entry

Offer Subscrip

tion

Shopping

Cart

Defect

Build

Fulfillment

Request

Desired

Service

Model

Chargeback

Contract

Usage

Record

RFC

Run Book

Service

Contract

Problem,

Known

Error

Incident

Event

Service

Monitor

Actual

Service CI

Request

D2C 00 Detect to Correct Level 2 Value Stream DiagramD2C 00 Detect to Correct Level 2 Value Stream Diagram

DIAGRAM TYPE: IT4IT Reference Architecture L2 Template AUTHOR: 1/15/2016 by System Administrator

VERSION: VERSION AUTHOR: 1/25/2016 by System Administrator

Detect to Correct

Release Composition

Component

Request

Rationalization

Component

Offer Management

Component

Offer

Consumption

Component

Usage

Component

Service Level Component

Self-Service Support Defect Component Portfolio Demand

Component

Service Monitoring

Component

Event Component Problem ComponentIncident Component Change Control Component

Configuration Management

Component

Diagnostics & Remediation

Component

Service Discovery

Fulfillment Execution

Component

Knowledge & Collaboration

Service

Release

Blueprint Subscription

Service

Contract

Defect

Por tfolio

Backlog Item

RFC

Problem,

Known Error

Key

Performance

Indicator

Incident

Interaction

Event

Service Monitor

Fulfillment

RequestDesired Service

Model

Actual Service

CI

Run Book

Knowledge Conversation

n:m

1:1

n:m

1:n n:m n:m 1:n

1:n

n:1

1:n

n:m

n:m

n:m

n:m

n:m

1:11:1

1:n

1:1

n:m

n:mn:m

1:n 1:1

Service Contract

(Instance)

Event Incident Problem RFC

Service Contract

(Template)

Status Usage

Business/IT Measurement

Service Monitor

Actual Service CIs

Actual Service

CIs

Run Book

Run Book Run Book

Knowledge Item

RFC

RFC

Business Measurement

(Incident)

Service Contract (Template)

Defect

Portfolio Backlog Item

Defect

1:1

Service Level Status

Incident

Functional Component - Primary

Functional Component - Secondary

Service Model

Data Object - Key

Data Object - Auxiliary

Entity Relationship

Record Fabric Integrat ion

Engagement Data Flow

Current Pract ice

1:1

1:1

Example of Functional Components, Data Objects, and Essential Services

Example of Functional Components, Data Objects, and Essential Services

Level 3 demonstrates how system of record integrations are implemented using essential services to maintain the relationship between data objects. This

diagram depicts the essential services exposed by different functional components in the D2C Value Stream. Here how such integrations maintain the state

and relationship between the Event and Incident data objects is shown.

DIAGRAM TYPE: ArchiMate D iagram Template AUTHOR: 1/15/2016 by System Administrator

VERSION: VERSION AUTHOR: 1/15/2016 by System Administrator

Detect to Correct

Event Management Incident Management

Event Component

Register Event Acknowledge Event

Event

Root Cause

Analysis

Perform

RemediationRegister Incident Manage Incident

Incident

Diagnostics & Remediation Component Incident Component

Arquitetura de Referência do IT4IT

• Fornece o modelo global fim-a-fim de como a TI deve ser gerenciada utilizando uma abordagem Cadeia de Valor de TI

• Ajuda a combinar praticas existentes (ITIL, TOGAF) com praticas emergentes (tais como o SAFe, Service brokering, Demand Supply) em um novo modelo operacional de TI

• Define um Modelo de Serviço de TI e Arquitetura de Referência - fundamental para permitir a entrega de serviços de negócios diferenciados que mantêm as nossas linhas de negócios competitivo

• Fornece práticas ágeis para a gestão de TI, tais DevOps, Agile e Lean IT

• Detalha como as atividades de TI podem ser automatizadas e apoiadas por ferramentas de gestão de TI (através da definição de um modelo de informação, componentes funcionais e suas interfaces)

Em resumo:

de TI para o Corporativo

Melhor Compreensão dos desafios da Arquitetura Corporativa

Conexão com a Estratégia

Prontidão para Transformação

Abordagem Consistente de Arquitetura

Ferramentas Adequadas

Definição de Serviços

Mecanismos de Governança

Escopo e Maturidade

26 Obrigado por sua presença

Carlos Teixeira – http://www.bluehawk.com.br

Blue Hawk – B&IT ManagementCarlos Teixeira – c.teixeira@bluehawk.com.br

Av. Paulista, 726 – 17º andar+55 (11) 3254-7388