BPR - COC Case Study

8/19/2019 BPR - COC Case Study

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COC Case StudySUBMITTED TO:

DR. FEROZ SIDDIQUI

BPR ASSIGNMENT FOR

SUBMITTED ON : 28 DEC 2014

SUBMITTED BY:

FA S E EH M U HA M MA D

MBA(E) ID 7118

I Q R A U N I V E R S I T YGULSAN CAMPUS KARACHI


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AS IS PROCESSES

PROCESS FLOW & WORK FLOW


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Customer Acquisition• Process starts with the customer

visiting or calling the COC SalesPeople.

• The customer collects the information& Fills forms.

• Form Sent to Network Provider forthe verification of credentials.

• If approved then form sent forAccount is opened and forms sent forsignature.

• Handset is Delivered.• Formed signed copy sent to Network

Provider.Work Flow Process Flow

AS


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Cash Back Process• The cash back process stars when

the network provider send the billto the customer

• The customer forwards that bill tothe COC.

• At COC, the accounts departmentreceives he bills

• The amount is recorded againstthe customer name for a givenmonth.

• Once done, the cash back amountis reimbursed to customer’s bankaccount.

Accounting(Network) Customer Accounts Payable

Accounting(CoC)ERPERP

Work Flow

AS


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Commission Claim Process• COC gets the bill from the customer• COC Account consolidate and send Claim

Invoice on Bi-weekly basis nt. Thecommission claim is check fordiscrepancy or mismatch,

• Then there is exchange of emailsbetween the two accounts

• When it is finalized the COC’s Accountreceives the commission from NetworkProvider.

• The accounts department at both thecompanies updates their accountingrecords.

•

Accounting(CoC)

Accounting(Network)ERP $

CoC Account

Work Flow

AS


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Stock Management Process• Warehouse keeps record of the stock

levels review of the deals that COC and theprice list

• Performing cost benefit analysis.• The PO is then sent to the suppliers• The supplier confirms its approval and

sends ASN.• In case the supplier rejects the request,

the same purchase order is send toanother supplier

• Once the ASN is received the inventorylevel is updated in the records

• The same information is recorded byaccounts department

Suppliers

$

$ $

CoCPurchasing

ERP

Receives Price List Analysis

Call for Purc

PO MadePO Send Via ERP Email

Approval / Rejection

Accounting(Network)

Invoiced

Update ERP Accounts Module

Payment Made

Work Flow

AS


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Deals Management Process•

Deals Management Departmentstarts reviewing the prices ofhandsets manually.

• Various combinations aresubjected to the profitabilityanalysis.

• The deals once finalized are

documents and circulated to thesales teams

Network Provider

Manager

Handset S

$

$ $

Procurement

Sales

Work Flow

Pro

AS


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Combined ProcessesStart

Phone CallWalk-In

CustomerCollects

Information

Fill Form

FormVerification

Createsaccount /

Allocate H/Set

Form Sent forSign

SingedContractCollected

Delivery Made

Copy toNetworkProvider

Withdraw /Stepout

Copy to Accounts

Contract AcquisitionProcess

Start

ReviewNetwork Rate

Pacakge

Make/UpdateDeals

Sales ForceInformed

Hard Copy ofDealsDistributed

AvailableHandsets

Start

ManualReview of

COC

Profit Analysis

ERP SystemMakes PO

PO Sent toSupplier

Confirmationfrom Supplier

& D/Date

ERP UpdateManually

InvoiceReceived /

Paid

AccountsUpdated

A/R

Stock Management Deals Management

Start

Customer PayBill

Send Copy toCOC

Entered inERP by COC

Rebate toCustomer A/C

Cash Back Process

Start

Email Sent toNetworkProvider

ReconciliationProcess

Exchange ofEmails

Credit to CoC A/C

Commission ClaimProcess

AS


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TO BE PROCESSES

PROCESS FLOW & WORK FLOW


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Customer Acquisition

Accounting

Website

Warehouse

Shipping

Customer Visits

Collects Information

Filled Form

ERP System

Verifies Credentials

Net

• The customer walks-in or visits the COCwebpage.

• The Customer collect information.• Once done he fills-in the required information

for verification purpose.• The printed form singed by the customer.• For Web form the customer have to give explicit

consent .• The customer is informed for status update.• The Product is shipped and account is created.

Work Flow

Process Flow

TO


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Cash Back Process

Accounting(Network)

Accounting(COC)ERP

Integrated

C

Work Flow

Pro

• The network provider sends thecopy of the bill to COC accountsdepartment.

• The accounts department makesnecessary adjustments and theamount is deposited to theCustomer account.

• This reduces the delay in the timetaken by COC to reimburse the billand also the requirement of dataentry will be eliminated.

TO


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Commission Claim Process• The COC refers to the billing information send from network

provider and claims commission on bi-weekly basis.• Network Providers once receives this emails refers to the

listed bills and approves the commission of COC, makingpayment to its account.

• The information is updated in COC EPR-Accounts Module.

Accounting(COC)

Accounting(Network)ERP

Integrated

$

COC Ba

Work Flow

Proces

TO


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Stock Management Process

Network Provider Deals Management People

Marketing

Smart Software

IT Dept

Website

Work Flow

• The process starts when the latestinformation regarding handset prices andcurrently deals by COC are feed to theSmart Software.

• The Smart Software evaluated thealternatives and provides the best dealsfor COC for various suppliers. Since COC is

now working on ATP (Available to Promise) –Inventory.

• There is no need of sending PO again andagain to various suppliers, and the processis finished once the handsets are receivedand the ERP-Inventory Module is updated

TO


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Deals Management Process•

The deals management departmenttakes input from the purchase’sdepartment’s price list and thenetwork provider’s deals.

• The information that was alreadypart of the Smart Software is used tocome up with the best combination

of handsets and network offers.• The website is updated for existing

and new deals.

SuppliersMarketing

$

$ $

Purchasing

Inventory

Accounting(Network)

ERP

Sup

Smart Software

Warehouse

Work Flow

Proces

TO


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Combined ProcessesStart

Current DealsHandset Price

Information

SmartSoftware

OptimizedOrder

PO Send

A/R

ERP Entery

InvoiceReciving

A/C Paid

Start

Handset PriceInformation

NetworkInformation

SmartSoftware

Best Deals

Websiteupdated forSales Team

DealsMarketed

Stock Management Deals Management Cash Back Process

Start

NetworkProvider Send

copy of Bill

Informationentered in

ERP

AmountDebited inCustomer

Commission ClaimProcess

Start

Used Copy ofBill fromNetworkProvider

COC ClaimsComission

CommissionGets

Deposited

Start

Visits WebsiteWalks In

CollectsInformation

Enters &Prints

Information

SubmittsForm

FormVerification

AccountCreated in

ERP

CustomerInformed

Handset Allocated

HandsetDelivered

Customer Acquisition

TO


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CONCLUSION•

The report suggests automation as well and review and elimination of certain stepscompany need automation at several processes.

• The introduction of technology that will eliminate the need for signature will reduce theapplication cycle time and the live chat room will eliminate the cost of running a call center.

• Similar having a Smart Software that can optimize variables will help improve the efficiency

of the purchase and deals management department.• The introduction of the new Smart Software will reduced the iterative process of re-ordering

and sending PO again and again.

• The assumption that COC is directly receiving bill will help reduce the cash back andcommission claim time.


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This Concludes Our Presentation!

Thank You!

BPR - COC Case Study

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