8/19/2019 BPR - COC Case Study

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COC Case Study SUBMITTED TO:

DR. FEROZ SIDDIQUI

BPR ASSIGNMENT FOR

SUBMITTED ON : 28 DEC 2014

SUBMITTED BY:

FA S E EH M U HA M MA D

MBA(E) ID 7118

I Q R A U N I V E R S I T Y GULSAN CAMPUS KARACHI

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AS IS PROCESSES

PROCESS FLOW & WORK FLOW

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Customer Acquisition • Process starts with the customer

visiting or calling the COC Sales People.

• The customer collects the information & Fills forms.

• Form Sent to Network Provider for the verification of credentials.

• If approved then form sent for Account is opened and forms sent for signature.

• Handset is Delivered. • Formed signed copy sent to Network

Provider. Work Flow Process Flow

AS

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Cash Back Process • The cash back process stars when

the network provider send the bill to the customer

• The customer forwards that bill to the COC.

• At COC, the accounts department receives he bills

• The amount is recorded against the customer name for a given month.

• Once done, the cash back amount is reimbursed to customer’s bank account.

Accounting (Network) Customer Accounts Payable

Accounting (CoC)ERPERP

Work Flow

AS

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Commission Claim Process • COC gets the bill from the customer • COC Account consolidate and send Claim

Invoice on Bi-weekly basis nt. The commission claim is check for discrepancy or mismatch,

• Then there is exchange of emails between the two accounts

• When it is finalized the COC’s Account receives the commission from Network Provider.

• The accounts department at both the companies updates their accounting records.

•

Accounting (CoC)

Accounting (Network)ERP $

CoC Account

Work Flow

AS

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Stock Management Process • Warehouse keeps record of the stock

levels review of the deals that COC and the price list

• Performing cost benefit analysis. • The PO is then sent to the suppliers • The supplier confirms its approval and

sends ASN. • In case the supplier rejects the request,

the same purchase order is send to another supplier

• Once the ASN is received the inventory level is updated in the records

• The same information is recorded by accounts department

Suppliers

$

$ $

CoC Purchasing

ERP

Receives Price List Analysis

Call for Purc

PO Made PO Send Via ERP Email

Approval / Rejection

Accounting (Network)

Invoiced

Update ERP Accounts Module

Payment Made

Work Flow

AS

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Deals Management Process •

Deals Management Department starts reviewing the prices of handsets manually.

• Various combinations are subjected to the profitability analysis.

• The deals once finalized are

documents and circulated to the sales teams

Network Provider

Manager

Handset S

$

$ $

Procurement

Sales

Work Flow

Pro

AS

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Combined Processes Start

Phone CallWalk-In

Customer Collects

Information

Fill Form

Form Verification

Creates account /

Allocate H/Set

Form Sent for Sign

Singed Contract Collected

Delivery Made

Copy to Network Provider

Withdraw / Stepout

Copy to Accounts

Contract Acquisition Process

Start

Review Network Rate

Pacakge

Make/Update Deals

Sales Force Informed

Hard Copy ofDeals Distributed

Available Handsets

Start

Manual Review of

COC

Profit Analysis

ERP System Makes PO

PO Sent to Supplier

Confirmation from Supplier

& D/Date

ERP Update Manually

Invoice Received /

Paid

Accounts Updated

A/R

Stock Management Deals Management

Start

Customer Pay Bill

Send Copy to COC

Entered in ERP by COC

Rebate to Customer A/C

Cash Back Process

Start

Email Sent to Network Provider

Reconciliation Process

Exchange of Emails

Credit to CoC A/C

Commission Claim Process

AS

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TO BE PROCESSES

PROCESS FLOW & WORK FLOW

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Customer Acquisition

Accounting

Website

Warehouse

Shipping

Customer Visits

Collects Information

Filled Form

ERP System

Verifies Credentials

Net

• The customer walks-in or visits the COC webpage.

• The Customer collect information. • Once done he fills-in the required information

for verification purpose. • The printed form singed by the customer. • For Web form the customer have to give explicit

consent . • The customer is informed for status update. • The Product is shipped and account is created.

Work Flow

Process Flow

TO

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Cash Back Process

Accounting (Network)

Accounting (COC)ERP

Integrated

C

Work Flow

Pro

• The network provider sends the copy of the bill to COC accounts department.

• The accounts department makes necessary adjustments and the amount is deposited to the Customer account.

• This reduces the delay in the time taken by COC to reimburse the bill and also the requirement of data entry will be eliminated.

TO

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Commission Claim Process • The COC refers to the billing information send from network

provider and claims commission on bi-weekly basis. • Network Providers once receives this emails refers to the

listed bills and approves the commission of COC, making payment to its account.

• The information is updated in COC EPR-Accounts Module.

Accounting (COC)

Accounting (Network)ERP

Integrated

$

COC Ba

Work Flow

Proces

TO

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Stock Management Process

Network Provider Deals Management People

Marketing

Smart Software

IT Dept

Website

Work Flow

• The process starts when the latest information regarding handset prices and currently deals by COC are feed to the Smart Software.

• The Smart Software evaluated the alternatives and provides the best deals for COC for various suppliers. Since COC is

now working on ATP (Available to Promise) –Inventory.

• There is no need of sending PO again and again to various suppliers, and the process is finished once the handsets are received and the ERP-Inventory Module is updated

TO

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Deals Management Process •

The deals management departmenttakes input from the purchase’s department’s price list and the network provider’s deals.

• The information that was already part of the Smart Software is used to come up with the best combination

of handsets and network offers. • The website is updated for existing

and new deals.

Suppliers Marketing

$

$ $

Purchasing

Inventory

Accounting (Network)

ERP

Sup

Smart Software

Warehouse

Work Flow

Proces

TO

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Combined Processes Start

Current Deals Handset Price

Information

Smart Software

Optimized Order

PO Send

A/R

ERP Entery

Invoice Reciving

A/C Paid

Start

Handset Price Information

Network Information

Smart Software

Best Deals

Website updated for Sales Team

Deals Marketed

Stock Management Deals Management Cash Back Process

Start

Network Provider Send

copy of Bill

Information entered in

ERP

Amount Debited in Customer

Commission Claim Process

Start

Used Copy of Bill from Network Provider

COC Claims Comission

Commission Gets

Deposited

Start

Visits WebsiteWalks In

Collects Information

Enters & Prints

Information

Submitts Form

FormVerification

Account Created in

ERP

Customer Informed

Handset Allocated

Handset Delivered

Customer Acquisition

TO

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CONCLUSION •

The report suggests auto