ATEM
11
www.rmit.edu.au ATEM Student Service Centres – The Next Generation Presented by: Rowan Simpson, Carol Farnworth, Shelly Gale, Enza Gandolfo, Rosemary Marshall and Lisa Negri.
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ATEM. Student Service Centres – The Next Generation Presented by: Rowan Simpson, Carol Farnworth, Shelly Gale, Enza Gandolfo, Rosemary Marshall and Lisa Negri. Service Delivery during Times of Change: Surviving Centralisation. - PowerPoint PPT Presentation
Transcript of ATEM
www.rmit.edu.au
ATEM
Student Service Centres
– The Next Generation
Presented by: Rowan Simpson, Carol Farnworth, Shelly Gale,
Enza Gandolfo, Rosemary Marshall and Lisa Negri.
www.rmit.edu.au RMIT University Slide 2
Service Delivery during Times of Change: Surviving Centralisation
• How do you maintain relationships across university networks to support students and other stakeholders (academic and administrative staff) in an environment of change, such as centralisation of student administrative services?
www.rmit.edu.au RMIT University Slide 3
Background to RMIT Centralisation• PeopleSoft implementation
• Centralisation of Student Administration
• Establishment of the Student Administration Support Line
• Establishment of the Hubs
• University Restructure
• Project 180
• Enrolment Online
www.rmit.edu.au RMIT University Slide 4
Enrolment Online at RMIT - a significant step towards student ‘self management’.
A significant ‘cultural’ and conceptual shift, particularly for returning students.
Pre Enrolment Online
Characterised by:
Enrolment Online
Characterised by:
-High level of face-to-face contact-Personalised course advisement-Individual faculties providing specialised/detailed advice-Many paper-based processes-Formal information networks between central admin, faculty staff and school/academic staff-Personal contact, telephone and written correspondence to students
-Web-based enrolment interface-Web-based statement of student responsibilities-Individual (student) responsibility for observing academic advisement requirements-Online Commonwealth student funding forms-Online invoicing-Email notification for all key activities of responsibility
www.rmit.edu.au RMIT University Slide 5
Impact on Corporate
Knowledge &
Information Networks
www.rmit.edu.au RMIT University Slide 6
Moving Forward
www.rmit.edu.au RMIT University Slide 7
Preparation
www.rmit.edu.au RMIT University Slide 8
Developing New
Working Relationships
www.rmit.edu.au RMIT University Slide 9
Communication
www.rmit.edu.au RMIT University Slide 10
Academi
c Registrar
Student
Administratio
n Manag
erAdmissi
ons
Portfolio Liaison
(including the SA Support
Line)
Enrolments
& Recor
ds
Exam, Awards
& Graduati
ons
Business
Systems & Compliance
Course & Program Adm
in
Student
Financial
Systems
Office of the Acade
mic Regist
rar
Internal within the Academic Registrar's Group
Casual staff ● ● ● ● ● ● ● ● ●
Internal within RMIT
Alumni ● ● ● ●
Chancellery ● ● ● ● ● ●
Education Abroad Unit (EAU) ● ● ●
Financial Services Group (FSG) ● ● ● ● ● ● ● ● ●
Information Technology Services (ITS) ● ● ● ● ● ● ● ● ●
Marketing & Business Development ● ● ● ● ● ● ●
Offshore Partners ● ● ● ●
People & Culture (P & C) ● ● ● ● ● ● ● ● ●
Property Services ● ● ● ● ● ●
Quality Consultancy Unit ● ●
www.rmit.edu.au RMIT University Slide 11
Discussion
• Preparation
• Developing New Working Relationships
• Communication
